At a Glance
- Tasks: Lead customer marketing initiatives and enhance engagement with top hospitality clients.
- Company: Cvent, a leader in hospitality technology transforming the events industry.
- Benefits: Competitive salary, dynamic work culture, and opportunities for professional growth.
- Why this job: Shape the future of customer experience and drive innovation in hospitality.
- Qualifications: 7+ years in customer marketing with strong analytical and communication skills.
- Other info: Join a collaborative team focused on integrating AI and customer insights.
The predicted salary is between 36000 - 60000 £ per year.
Our Culture and Impact
Cvent is a leading meetings, events, and hospitality technology provider with more than 5,000+ employees and 24,000+ customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.
Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.
AI at Cvent: Leading the Future
Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.
Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you.
Cvent Hospitality Cloud is seeking a highly strategic and customer-obsessed Manager, Customer Marketing, to champion customer advocacy and insights across our global ecosystem. This role is pivotal in driving stronger customer engagement, influencing product innovation, and shaping market perception by amplifying the authentic voice of our customers. This role will serve as a bridge between our customers, product teams, sales, and marketing, ensuring that customer insights directly fuel growth, innovation, and customer-centricity.
In This Role, You Will:
- Lead the design, execution, and continuous improvement of Customer Advisory Meetings with top hospitality clients to capture strategic insights and strengthen executive relationships.
- Drive impactful Product Advisory Meetings to align customer needs with product roadmaps, ensuring Cvent remains the trusted innovation partner in the hospitality industry.
- Own the Customer Satisfaction (CSAT) program across Hospitality Cloud, delivering actionable insights and leading initiatives to improve customer experience, adoption, and retention.
- Develop and implement a best-in-class strategy for monitoring, responding to, and leveraging online reviews to strengthen Cvent’s brand reputation globally.
- Synthesize customer insights into executive-level reporting, highlighting key trends, risks, and opportunities that directly influence business strategy and decision-making.
- Partner cross-functionally with Sales, Customer Success, Product, and Marketing leaders to ensure customer feedback drives measurable outcomes across the business.
- Champion a culture of customer centricity by institutionalizing customer insights into every stage of the customer journey.
Here's What You Need:
- 7+ years of experience in customer marketing, customer experience, or related roles within SaaS, hospitality, or B2B technology industries.
- Proven track record of managing executive-level customer engagement programs such as advisory boards, councils, or forums.
- Strong analytical skills with experience in customer satisfaction metrics (CSAT, NPS, CES) and ability to translate data into actionable strategies.
- Experience in online reputation management and ability to develop proactive review strategies that influence brand perception.
- Exceptional communication and executive presence with the ability to engage senior stakeholders internally and externally.
- Demonstrated success in driving cross-functional collaboration and influencing without authority.
- Bachelor’s degree in Business, Marketing, Communications, or related field; MBA preferred.
Strategic Impact of the Role
Customer Education
Develop and scale customer education initiatives, including regional training workshops that equip hoteliers and venues with the knowledge to maximize ROI from Cvent solutions. Lead immersive training camps at Cvent CONNECT and other flagship events to drive adoption, product mastery, and stronger customer engagement. This role is not only responsible for listening to customers but also for transforming their insights into growth opportunities for Cvent Hospitality Cloud. Success in this role will be measured by the strength of our customer relationships, the integration of customer insights into product and business strategy, and the enhanced reputation of Cvent as the most trusted partner for hoteliers and venues globally.
Physical Demands
We are not able to offer sponsorship for this position.
Senior Manager/Manager, Customer Marketing, Hospitality Cloud in London employer: Cvent, Inc.
Contact Detail:
Cvent, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Manager/Manager, Customer Marketing, Hospitality Cloud in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality and tech industries. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your achievements in customer marketing or experience. When you get the chance to chat with hiring managers, share specific examples of how you've driven customer engagement and influenced product innovation.
✨Tip Number 3
Be ready to discuss AI! Since Cvent values candidates who can integrate AI into their work, brush up on how you've used technology to enhance customer experiences. Be prepared to share your thoughts on future trends in AI and how they could impact the hospitality industry.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Cvent team. Don’t forget to follow up after applying; a little persistence can go a long way!
We think you need these skills to ace Senior Manager/Manager, Customer Marketing, Hospitality Cloud in London
Some tips for your application 🫡
Show Your Passion for Customer Marketing: When writing your application, let your enthusiasm for customer marketing shine through! Share specific examples of how you've engaged with customers in the past and how that experience aligns with our mission at Cvent.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in SaaS or hospitality. We want to see how your background fits into the role of Manager, Customer Marketing, so don’t hold back on those details!
Be Data-Driven: Since we value analytical skills, include any metrics or results from your previous roles that demonstrate your impact. Whether it’s improving CSAT scores or driving engagement, numbers speak volumes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Cvent!
How to prepare for a job interview at Cvent, Inc.
✨Know Your Customer Marketing Inside Out
Make sure you brush up on customer marketing strategies, especially in the hospitality sector. Understand how to leverage customer insights and engagement metrics like CSAT and NPS. This will show that you're not just familiar with the role but also passionate about driving customer-centric initiatives.
✨Showcase Your Analytical Skills
Prepare to discuss specific examples where you've used data to influence decision-making or improve customer experiences. Bring along any relevant metrics or case studies that highlight your ability to translate data into actionable strategies. This will demonstrate your analytical prowess and strategic thinking.
✨Demonstrate Cross-Functional Collaboration
Be ready to share experiences where you've successfully collaborated with different teams, such as sales, product, and marketing. Highlight how you’ve influenced outcomes without direct authority. This is crucial for a role that requires bridging gaps between various departments.
✨Embrace AI and Innovation
Since Cvent values candidates who can integrate AI into their work, think of ways you've used technology to enhance customer engagement or streamline processes. Be prepared to discuss how you stay updated on industry trends and how you can contribute to Cvent's innovative culture.
