At a Glance
- Tasks: Help clients achieve their goals and drive platform adoption through personalised support.
- Company: Join Cvent, a leading tech provider transforming the events industry.
- Benefits: Competitive salary, diverse culture, and opportunities for professional growth.
- Other info: Dynamic environment with opportunities for travel and client interaction.
- Why this job: Make a real impact by connecting people through innovative event technology.
- Qualifications: Bachelor's degree or equivalent experience; strong communication and relationship-building skills.
The predicted salary is between 54000 - 66000 £ per year.
Cvent is a leading meetings, events, and hospitality technology provider with more than 5,500 employees and ~22,000 customers worldwide, including 53% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.
The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship - a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections.
Due to our focus on continuous global growth, we are now looking to further expand our amazing Sales Team. This position is critical for driving Cvent’s business development efforts and to support Cvent’s goal to become the favourite event management software solution by providing organisers and attendees with simple, yet powerful, event technology.
In This Role, You Will:
- Understand and align with customer’s goals to help them achieve their desired outcomes
- Drive platform adoption and offer industry best practices to help clients effectively meet said business goals
- Host personalized web-based presentations to customers to align with their needs, discuss adoption, and identify areas of opportunity
- Understand client’s risks and presenting on recommendations and solutions
- Collaborate with the sales team to introduce new features and opportunities to clients
- Gather client requirements for future releases of the product
- Guide new clients through onboarding by understanding their needs, disseminating training resources and assisting with account setup
- Opportunities to meet with clients onsite; up to 20% travel required
- Perform other duties as assigned
Here’s What You Need:
- Bachelor's degree or equivalent experience. Our Client Services team is made up of people from various educational backgrounds including, but not limited to: business, psychology, communications and computer information systems.
- Strong business acumen, ethics and high integrity
- Comfortable using general office software applications; sales automation products such as Salesforce.com and web collaboration tools
- Excel at developing relationships over the phone and in person
- Must be articulate, organized, detail-oriented, and have the ability to multi-task in a dynamic, fast-changing entrepreneurial environment
- Excellent communication skills (verbal and written)
We do not offer sponsorship for this vacancy.
Senior Customer Success Advisor, Event Solutions in London employer: Cvent, Inc.
Cvent, Inc. is an exceptional employer that fosters a vibrant work culture in the heart of London, where innovation and technology thrive. As a Strategic Solutions Consultant, you'll benefit from comprehensive training, ample opportunities for professional growth, and a collaborative environment that values your contributions. Join us to be part of a forward-thinking team dedicated to transforming the events industry while enjoying the unique advantages of working in a dynamic city.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Success Advisor, Event Solutions in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cvent, Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cvent, Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Customer Success Advisor, Event Solutions in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cvent, Inc.:Your cover letter is your chance to shine! Tell us why you want to work at Cvent, Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cvent, Inc.!
How to prepare for a job interview at Cvent, Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
