Project Manager, Professional Services in London

Cvent is a leading meetings, events, and hospitality technology provider with more than 5,000+ employees and 24,000+ customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business.

Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection. Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.

The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship -- a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. We foster an environment that promotes agility, which means we don’t have the luxury to wait for perfection. At Cvent, we value the diverse perspectives that each individual brings.

Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.

In This Role, You Will:

• Serve as a point of contact for the customer, managing their pre-event and onsite experience using the Cvent Platform
• Lead the project through engaging with the customer, vendors and internal resources to ensure the success of the project
• Communicate and adhere to project milestones and internal metrics
• Directly support and consult with customers on how to best leverage Cvent’s Virtual and Onsite Solutions
• Act as a liaison between supplier vendors and customers to quote, order, and manage event specific materials
• Work with strategic partners to ensure successful delivery of hardware and supplies onsite
• Troubleshoot potential issues to ensure the customer’s success at their event
• Configure event specific technology prior to and onsite at customer events
• Manage several concurrent projects
• Work onsite to ensure success on the day of the event – up to 40% travel required
• Perform other duties as assigned

Here's What You Need:

• Bachelor’s degree or equivalent experience
• Demonstrable experience in customer success or event planning
• Preferred industry (event) and/or onsite technical event support
• Excellent communication skills (verbal and written)
• Qualified applicants must be able to lift at least 20kg such as large boxes, printers etc, when working at customer events
• Ability to multi-task and ability to work in a dynamic, fast-changing entrepreneurial environment
• Must be able to integrate knowledge across disciplines to ensure event execution success
• Ability to work within a team to achieve goals
• Strong business acumen, ethics and high integrity
• Excel at developing relationships over the phone, email and in person
• Strong understanding of the onsite event management experience
• Able to work with MS Office Suite (Word, PowerPoint, Excel) and Salesforce.com or similar contact management software
• Additional languages would be advantageous