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- Tasks: Lead customer advocacy initiatives and enhance client engagement in the hospitality sector.
- Company: A top hospitality tech provider in Greater London with a focus on innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Shape customer experiences and drive brand reputation in a dynamic industry.
- Qualifications: 7+ years in customer marketing with SaaS or B2B expertise.
- Other info: Join a collaborative team dedicated to transforming the hospitality landscape.
The predicted salary is between 48000 - 72000 £ per year.
A leading hospitality technology provider in Greater London is seeking a Manager, Customer Marketing to drive customer advocacy and engagement. The successful candidate will lead advisory meetings with clients, manage satisfaction programs, and partner across teams to enhance customer experience.
Applicants should have over 7 years of experience in customer marketing and a strong understanding of SaaS or B2B sectors. This is a pivotal role that aims to blend customer insights with product strategy to amplify the brand’s reputation.
Head of Customer Advocacy, Hospitality Cloud in London employer: Cvent, Inc.
Contact Detail:
Cvent, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Advocacy, Hospitality Cloud in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality tech space and let them know you're on the lookout for opportunities. A friendly chat can lead to insider info or even a referral.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their products, customer base, and recent news. This will help us tailor our answers and show that we’re genuinely interested in the role.
✨Tip Number 3
Showcase your experience with real examples! When discussing your past roles, highlight specific projects where you drove customer advocacy or improved satisfaction. Numbers and results speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Head of Customer Advocacy, Hospitality Cloud in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Head of Customer Advocacy. Highlight your experience in customer marketing and any relevant SaaS or B2B knowledge. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer advocacy and how you can drive engagement. Be sure to mention specific examples from your past that demonstrate your skills.
Showcase Your Achievements: When detailing your experience, focus on your achievements rather than just responsibilities. We love numbers, so if you’ve improved customer satisfaction scores or led successful campaigns, let us know!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Cvent, Inc.
✨Know Your Customer Advocacy
Make sure you understand what customer advocacy means in the context of hospitality technology. Research how leading companies in this space engage their customers and drive satisfaction. Be ready to discuss specific strategies you've used in the past to enhance customer experience.
✨Showcase Your SaaS/B2B Expertise
Since the role requires a strong understanding of SaaS or B2B sectors, prepare examples from your previous roles that highlight your experience in these areas. Think about how you've successfully blended customer insights with product strategy to improve brand reputation.
✨Prepare for Advisory Meetings
As you'll be leading advisory meetings with clients, practice articulating your thoughts clearly and confidently. Consider potential questions clients might have and prepare thoughtful responses. This will demonstrate your ability to manage client relationships effectively.
✨Collaborate Across Teams
This role involves partnering across teams, so be ready to discuss how you've worked collaboratively in the past. Share examples of how you’ve engaged with different departments to enhance customer experience and drive marketing initiatives.
