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- Tasks: Lead customer advocacy initiatives and enhance client engagement in the hospitality sector.
- Company: A top-tier hospitality tech provider based in Greater London.
- Benefits: Attractive salary, flexible working options, and opportunities for professional growth.
- Why this job: Shape customer experiences and elevate brand reputation in a dynamic industry.
- Qualifications: 7+ years in customer marketing with SaaS or B2B expertise.
- Other info: Join a vibrant team focused on innovation and customer satisfaction.
The predicted salary is between 43200 - 72000 £ per year.
A leading hospitality technology provider in Greater London is seeking a Manager, Customer Marketing to drive customer advocacy and engagement. The successful candidate will lead advisory meetings with clients, manage satisfaction programs, and partner across teams to enhance customer experience.
Applicants should have over 7 years of experience in customer marketing and a strong understanding of SaaS or B2B sectors. This is a pivotal role that aims to blend customer insights with product strategy to amplify the brand’s reputation.
Head of Customer Advocacy, Hospitality Cloud employer: Cvent, Inc.
Contact Detail:
Cvent, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Advocacy, Hospitality Cloud
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality tech space and let them know you're on the hunt for a role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their customer advocacy strategies and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your success stories! Be ready to share specific examples of how you've driven customer engagement and satisfaction in previous roles. Use metrics to back up your claims – numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged in their job search.
We think you need these skills to ace Head of Customer Advocacy, Hospitality Cloud
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Head of Customer Advocacy. Highlight your experience in customer marketing and any relevant SaaS or B2B knowledge. We want to see how your background aligns with our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer advocacy and how you can drive engagement. Be sure to mention specific examples from your past that demonstrate your skills.
Showcase Your Achievements: Don’t just list your responsibilities; show us what you've achieved! Use metrics and examples to illustrate how you've improved customer satisfaction or driven advocacy in previous roles. We love numbers that tell a story!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Cvent, Inc.
✨Know Your Customer Advocacy
Make sure you understand what customer advocacy means in the context of hospitality technology. Research how leading companies in this sector engage their customers and drive satisfaction. Be ready to discuss specific strategies you've implemented in the past that have successfully enhanced customer experience.
✨Showcase Your SaaS/B2B Expertise
Since the role requires a strong understanding of SaaS or B2B sectors, prepare examples from your previous roles that highlight your experience in these areas. Discuss how you've used customer insights to influence product strategy and improve brand reputation.
✨Prepare for Advisory Meetings
As you'll be leading advisory meetings with clients, practice articulating your thoughts clearly and confidently. Think about potential questions clients might ask and how you would respond. Demonstrating your ability to facilitate discussions will show your readiness for the role.
✨Collaborate Across Teams
This position involves partnering with various teams, so be prepared to talk about your experience working cross-functionally. Share examples of how you've collaborated with different departments to enhance customer engagement and satisfaction, showcasing your teamwork skills.
