At a Glance
- Tasks: Manage customer accounts and drive success with innovative event technology solutions.
- Company: Cvent, a leader in meetings and events technology with a vibrant culture.
- Benefits: Competitive salary, remote work options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous learning and AI integration.
- Why this job: Shape the future of work at the intersection of human expertise and AI innovation.
- Qualifications: Experience in customer success or account management, strong analytical skills, and tech-savvy.
The predicted salary is between 50000 - 70000 £ per year.
Cvent is a leading meetings, events, and hospitality technology provider with more than 5,500+ employees and ~30,000 customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.
Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, take risks and make decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.
As a Customer Success Manager, you will serve as a strategic partner to enterprise customers, helping them adopt the Cvent platform, achieve their business objectives, and build more mature meetings, events, and sourcing programs over time. You will lead success planning and day-to-day engagement for key accounts, using data, best practices, and cross-functional collaboration to drive measurable business outcomes, customer retention, and growth. This role also includes venue sourcing responsibilities, partnering with customers to strengthen their sourcing strategies, increase adoption of sourcing capabilities, and expand the use of venue and vendor sourcing across their organization.
Cvent has a diverse, collaborative and open work environment where employees work closely with active members of the market’s thriving tech & event communities.
Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation. Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you.
The successful candidate must be a process oriented, customer focused, multi-tasking individual with a proven track record against their current role’s metrics and activities. A successful candidate in this role is tech savvy, and approaches event technology solutions with proactivity and curiosity. Further, a successful candidate proposes new and creative ideas, possesses highly effective communication skills and builds constructive and effective relationships.
In This Role, You Will:
- Manage a portfolio of customer accounts, serving as a designated point of contact for strategic and day-to-day engagement with customer stakeholders, including program owners, event teams, and executive contacts.
- Develop and execute success plans with customers that align business objectives, milestones, ownership, and timelines to drive adoption, value realization, and program maturity.
- Monitor customer adoption, system usage, and engagement trends; translate data and AI-driven insights into clear recommendations and action plans that increase usage, improve outcomes, and reduce risk.
- Support customers in defining and maturing their venue and vendor sourcing strategy through Cvent Supplier Network and related sourcing capabilities.
- Partner closely with Sales, Account Management, Services, Product, Marketing, and other internal teams to deliver a unified customer experience, support renewals, and uncover expansion opportunities.
- Conduct Customer Success Reviews and other executive-facing meetings to assess progress, share results, and identify opportunities to optimize programs and expand the relationship.
- Identify when customers would benefit from additional training, enablement, or re-onboarding, and coordinate with internal teams to deliver the right support.
- Share roadmap updates, capture customer feedback and feature requests, and serve as the voice of the customer internally to influence product and program strategy.
- Maintain strong account documentation, success planning, and operational hygiene in customer success systems and internal tools.
- Contribute to internal playbooks, process documentation, and best practices that improve consistency and effectiveness across the Customer Success organization.
- Perform other duties as assigned.
Here’s What You Need:
- Proven track record in Customer Success, account management, hospitality, meetings and events technology, SaaS, or a related customer-facing role.
- Experience working with cross-functional account teams in a matrixed environment.
- Strong analytical and consultative skills, with the ability to use data and AI-driven insights to influence customer strategy and adoption.
- Strong executive communication skills, including the ability to build presentations, reporting, and recommendations for senior stakeholders.
- Familiarity with CRM and customer success platforms such as Salesforce, Gainsight, and collaboration tools such as Teams, Zoom, or Slack.
- Experience with venue sourcing, procurement workflows, or supplier network strategies is strongly preferred.
- Ability to travel up to 15%.
Enterprise Customer Success Manager—Sourcing & AI employer: Cvent, Inc.
Cvent is an exceptional employer that champions a culture of innovation and collaboration, making it an ideal place for an Enterprise Customer Success Manager. With a commitment to employee growth and a focus on integrating AI into everyday work, Cvent offers unique opportunities for professional development in a vibrant tech environment. Employees benefit from a supportive atmosphere that values diverse perspectives and encourages entrepreneurial thinking, all while being part of a leading company in the meetings and events technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Customer Success Manager—Sourcing & AI
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with hiring managers or recruiters, make sure to highlight your experience with customer success and AI integration. Share specific examples of how you've used data to drive results—this will set you apart from the crowd.
✨Tip Number 3
Prepare for interviews by researching the company culture and values. Cvent loves innovation and collaboration, so think about how your experiences align with their mission. Be ready to discuss how you can contribute to their goals and enhance customer relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Cvent team. Let’s get you that dream job!
We think you need these skills to ace Enterprise Customer Success Manager—Sourcing & AI
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Enterprise Customer Success Manager role. Highlight your experience in customer success, event technology, and any relevant AI skills. We want to see how you can bring value to our team!
Showcase Your Communication Skills:Since this role involves a lot of interaction with customers and stakeholders, it's crucial to demonstrate your communication prowess. Use clear, concise language in your application and provide examples of how you've effectively communicated in past roles.
Highlight Your Analytical Skills:We love data-driven decision-making! In your application, mention any experience you have with using data and insights to influence strategies or improve outcomes. This will show us that you're ready to tackle the analytical side of the role.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Cvent!
How to prepare for a job interview at Cvent, Inc.
✨Know Your Stuff
Before the interview, dive deep into Cvent's platform and its features. Familiarise yourself with how their technology transforms the meetings and events industry. Being able to discuss specific functionalities and how they can benefit enterprise customers will show your genuine interest and understanding of the role.
✨Showcase Your Data Skills
Since the role involves using data and AI-driven insights, prepare examples of how you've used analytics in past roles to drive customer success. Be ready to discuss how you can translate data into actionable strategies that align with business objectives.
✨Communicate Effectively
Practice articulating your thoughts clearly and confidently. Given the emphasis on executive communication skills, consider preparing a brief presentation or report on a relevant topic. This will demonstrate your ability to convey complex information succinctly to senior stakeholders.
✨Embrace Collaboration
Cvent values teamwork, so be prepared to discuss how you've successfully worked with cross-functional teams in the past. Share specific examples of how collaboration led to improved outcomes for customers, showcasing your ability to build constructive relationships.
