At a Glance
- Tasks: Lead customer advocacy initiatives and enhance client engagement in the hospitality sector.
- Company: A top-tier hospitality tech provider in Greater London.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Shape customer experiences and drive brand reputation in a dynamic industry.
- Qualifications: 7+ years in customer marketing with SaaS or B2B expertise.
- Other info: Join a vibrant team focused on innovation and customer satisfaction.
The predicted salary is between 43200 - 72000 £ per year.
A leading hospitality technology provider in Greater London is seeking a Manager, Customer Marketing to drive customer advocacy and engagement. The successful candidate will lead advisory meetings with clients, manage satisfaction programs, and partner across teams to enhance customer experience.
Applicants should have over 7 years of experience in customer marketing and a strong understanding of SaaS or B2B sectors. This is a pivotal role that aims to blend customer insights with product strategy to amplify the brand's reputation.
Head Of Customer Advocacy, Hospitality Cloud in England employer: Cvent, Inc.
Contact Detail:
Cvent, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Of Customer Advocacy, Hospitality Cloud in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality tech space and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their products, customer advocacy strategies, and recent news. This will help you tailor your responses and show them you're genuinely interested.
✨Tip Number 3
Showcase your experience with real-life examples. When discussing your past roles, highlight specific projects where you drove customer engagement or improved satisfaction. Numbers and results speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Head Of Customer Advocacy, Hospitality Cloud in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Head Of Customer Advocacy. Highlight your experience in customer marketing and any relevant SaaS or B2B knowledge. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer advocacy and how you can drive engagement. Be sure to mention specific achievements that demonstrate your expertise.
Showcase Your Leadership Skills: Since this role involves leading advisory meetings and managing satisfaction programs, make sure to highlight your leadership experience. We love to see examples of how you've successfully led teams or projects in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Cvent, Inc.
✨Know Your Customer Advocacy
Make sure you understand the concept of customer advocacy inside and out. Be ready to discuss how you've successfully driven customer engagement in previous roles, especially in SaaS or B2B environments. Prepare examples that showcase your ability to blend customer insights with product strategy.
✨Showcase Your Leadership Skills
As a Head of Customer Advocacy, you'll be leading advisory meetings and managing satisfaction programs. Think about your past experiences where you've led teams or initiatives. Be prepared to share specific instances where your leadership made a significant impact on customer experience.
✨Research the Company and Its Products
Dive deep into the hospitality technology provider's offerings. Understand their products, target market, and recent developments. This knowledge will not only help you answer questions more effectively but also demonstrate your genuine interest in the role and the company.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions that show your understanding of the role and the company's goals. Ask about their current customer satisfaction programs or how they measure success in customer advocacy. This will highlight your proactive approach and strategic thinking.
