At a Glance
- Tasks: Be the go-to person for enterprise customers, helping them succeed with our platform.
- Company: Join Cvent, a leader in event tech with a vibrant culture and global impact.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for growth.
- Other info: Collaborative environment with a focus on innovation and diverse perspectives.
- Why this job: Make a real difference by transforming how events are managed and experienced.
- Qualifications: Experience in customer success or account management, with strong analytical skills.
The predicted salary is between 45000 - 55000 € per year.
Cvent is a leading meetings, events, and hospitality technology provider with more than 5,500+ employees and ~30,000 customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.
Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, take risks and make decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.
As a Customer Success Manager, you will serve as a strategic partner to enterprise customers, helping them adopt the Cvent platform, achieve their business objectives, and build more mature meetings, events, and sourcing programs over time. You will lead success planning and day-to-day engagement for key accounts, using data, best practices, and cross-functional collaboration to drive measurable business outcomes, customer retention, and growth.
This role also includes venue sourcing responsibilities, partnering with customers to strengthen their sourcing strategies, increase adoption of sourcing capabilities, and expand the use of venue and vendor sourcing across their organization. Cvent has a diverse, collaborative and open work environment where employees work closely with active members of the market’s thriving tech to translate data and AI‑driven insights into clear recommendations and action plans that increase usage, improve outcomes, and reduce risk.
Support customers in defining and maturing their venue and vendor sourcing strategy through Cvent Supplier Network and related sourcing capabilities. This includes providing consultation on sourcing processes and best practices, including policy compliance, preferred venues and vendors, sourcing templates, bid comparisons, and approvals.
Partner closely with Sales, Account Management, Services, Product, Marketing, and other internal teams to deliver a unified customer experience, support renewals, and uncover expansion opportunities. Conduct Customer Success Reviews and other executive‑facing meetings to assess progress, share results, and identify opportunities to optimize programs and expand the relationship.
Identify when customers would benefit from additional training, enablement, or re‑onboarding, and coordinate with internal teams to deliver the right support. Share roadmap updates, capture customer feedback and feature requests, and serve as the voice of the customer internally to influence product and program strategy. Maintain strong account documentation, success planning, and operational hygiene in customer success systems and internal tools. Contribute to internal playbooks, process documentation, and best practices that improve consistency and effectiveness across the Customer Success organization. Perform other duties as assigned.
Here’s What You Need:
- Proven track record in Customer Success, account management, hospitality, meetings and events technology, SaaS, or a related customer‑facing role.
- Experience working with cross‑functional account teams in a matrixed environment.
- Strong analytical and consultative skills, with the ability to use data and AI‑driven insights to influence customer strategy and adoption.
- Strong executive communication skills, including the ability to build presentations, reporting, and recommendations for senior stakeholders.
- Familiarity with CRM and customer success platforms such as Salesforce, Gainsight, and collaboration tools such as Teams, Zoom, or Slack.
- Experience with venue sourcing, procurement workflows, or supplier network strategies is strongly preferred.
- Ability to travel up to 15%.
Customer Success Manager employer: Cvent, Inc.
Cvent is an exceptional employer that champions a culture of innovation and collaboration, making it an ideal place for a Customer Success Manager to thrive. With a commitment to employee growth, Cvent offers extensive training and development opportunities, fostering a diverse and inclusive environment where every voice is valued. Located in a vibrant tech hub, employees benefit from a dynamic work atmosphere that encourages entrepreneurial thinking and strong connections with colleagues and clients alike.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to current Cvent employees on LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Show off your skills in real-time! If you get the chance, ask for an informational interview or a casual chat with someone at Cvent. This is your chance to demonstrate your knowledge about customer success and how you can contribute to their mission.
✨Tip Number 3
Prepare for the interview by diving deep into Cvent’s products and services. Understand their platform inside out and think about how you can help customers achieve their goals using it. Tailor your examples to show how your experience aligns with their needs.
✨Tip Number 4
Don’t forget to follow up! After any interaction, whether it’s an interview or a networking event, send a quick thank-you note. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great way to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in customer success, account management, and any relevant tech skills that align with what we’re looking for at Cvent.
Showcase Your Analytical Skills:We love data-driven decision-making! In your application, share examples of how you've used analytics to influence customer strategies or improve outcomes. This will show us you can think strategically and make an impact.
Communicate Clearly:Strong communication is key in this role. When writing your application, ensure your language is clear and professional. If you can build compelling presentations or reports, mention that too – it’s a big plus for us!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Cvent, Inc.
✨Know Your Customer Success Basics
Make sure you brush up on the fundamentals of Customer Success. Understand key metrics like customer retention and satisfaction, and be ready to discuss how you've used data to drive success in previous roles. This will show that you’re not just familiar with the role but also passionate about making a real impact.
✨Showcase Your Analytical Skills
Prepare examples of how you've used data to influence customer strategies in the past. Whether it’s through reports or presentations, being able to articulate your analytical approach will resonate well with the interviewers. They want to see that you can turn insights into actionable plans.
✨Familiarise Yourself with Cvent's Platform
Take some time to explore Cvent’s offerings and understand their technology. Being knowledgeable about their platform will not only impress the interviewers but also help you answer questions more effectively. It shows that you’re proactive and genuinely interested in the company.
✨Prepare for Cross-Functional Collaboration Questions
Since this role involves working closely with various teams, think of examples where you’ve successfully collaborated across departments. Be ready to discuss how you’ve navigated challenges in a matrixed environment and how you can bring that experience to Cvent.
