At a Glance
- Tasks: Drive platform adoption, host web presentations, and guide clients through onboarding.
- Company: Cvent is a leading provider of event technology with over 30,000 customers worldwide.
- Benefits: Opportunities for onsite client meetings and up to 20% travel required.
- Other info: No sponsorship offered for this vacancy.
- Why this job: Join a team at the forefront of AI innovation in the events industry.
- Qualifications: Bachelor’s degree or equivalent experience; strong business acumen required.
The predicted salary is between 30000 - 40000 £ per year.
Overview
Cvent is a leading meetings, events, and hospitality technology provider with more than 5,500 employees and approximately 30,000 customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.
Our Culture and Impact
Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, take risks and make decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.
AI at Cvent: Leading the Future
Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation. Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you.
In This Role, You Will
- Understand and align with customer’s goals to help them achieve their desired outcomes
- Drive platform adoption and offer industry best practices to help clients effectively meet business goals
- Host personalized web-based presentations to customers to align with their needs, discuss adoption, and identify areas of opportunity
- Understand client’s risks and present recommendations and solutions
- Collaborate with the sales team to introduce new features and opportunities to clients
- Gather client requirements for future releases of the product
- Guide new clients through onboarding by understanding their needs, disseminating training resources and assisting with account setup
- Opportunities to meet with clients onsite; up to 20% travel required
Here’s What You Need
- Bachelor’s degree or equivalent experience. Our Client Services team is made up of people from various educational backgrounds including business, psychology, communications and computer information systems.
- Strong business acumen, ethics and high integrity
- Comfortable using general office software applications; sales automation products such as Salesforce.com and web collaboration tools
- Excel at developing relationships over the phone and in person
- Must be articulate, organized, detail-oriented, and have the ability to multi-task in a dynamic, fast-changing entrepreneurial environment
- Excellent communication skills (verbal and written)
We do not offer sponsorship for this vacancy.
Customer Success Advisor, Event Solutions employer: Cvent, Inc.
Cvent, located in the heart of the tech industry, values diverse perspectives and encourages entrepreneurial thinking. Employees enjoy opportunities for continuous learning and collaboration, especially in AI integration. With a workforce of over 5,500, Cvent is transforming the meetings and events sector.
