Customer Success Advisor

Overview

Our Culture and Impact

Cvent is a leading meetings, events, and hospitality technology provider with more than 5,000+ employees and 24,000+ customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.

Cvent\’s strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.

AI at Cvent: Leading the Future

Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.

Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you.

In This Role, You Will

• Understand and align with customer’s goals to help them achieve their desired outcomes
• Drive platform adoption and offer industry best practices to help customers effectively meet said business goals
• Host personalized web-based presentations to customers to align with their needs, discuss adoption, and identify areas of opportunity
• Understand customer’s risks and presenting on recommendations and solutions
• Collaborate with the sales team to introduce new features and opportunities to customers
• Gather customer requirements for future releases of the product
• Opportunities to meet with customers onsite; up to 20% travel required

Here\’s What You Need

• Bachelor\’s degree with strong academic credentials. Our Client Services team is made up of people from various educational backgrounds including, but not limited to: business, psychology, communications and computer information systems.
• Strong business acumen, ethics and high integrity
• 1-3+ years of Customer Success related experience is preferred
• Comfortable using general office software applications; sales automation products such as Salesforce.com and web collaboration tools
• Excel at developing relationships over the phone and in person.
• Must be articulate, organized, detail-oriented, and have the ability to multi-task in a dynamic, fast-changing entrepreneurial environment
• Excellent communication skills (verbal and written)
• In addition to English, language skills in Spanish, Portuguese or French is preferred

Physical Demands

Multiple positions may be filled from this announcement. We are not able to offer sponsorship for this position.