Account Manager/Senior Account Manager, Unique Venues (Hospitality Cloud)

Cvent is a leading meetings, events, and hospitality technology provider with more than 5,500+ employees and ~30,000 customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.

Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.

AI at Cvent: Leading the Future

Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation. Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you.

Unique Venues Account Management Overview

We are seeking an Account Manager/Senior Account Manager, Unique Venues (North America) to own and grow a portfolio of venue & vendor customers across the Unique Venues (UV) segment: arenas and stadiums, attractions, restaurants, entertainment venues, and special event spaces, within Cvent’s Hospitality Cloud. This is a quota‑carrying, customer‑facing role focused on renewals, expansion, and strategic growth within an assigned book of business. You will execute the Unique Venues go‑to‑market strategy in your territory, deepen executive‑level relationships, and collaborate across Cvent (including Reposite and other UV‑aligned products) to deliver compelling, integrated solutions. You’ll combine consultative account management, solution selling, and strong operational discipline to consistently meet and exceed revenue targets.

In This Role, You Will:

• Own a high‑value Unique Venues book of business.
• Manage a substantial book of accounts of Unique Venues & vendor customers in North America, with goals for renewal, expansion, and new revenue within existing accounts.
• Identify and close sales opportunities across your accounts, including contract renewals, upsells, cross‑sells, and multi‑year/multi‑product deals.
• Develop and actively pursue a targeted list of key accounts and executive stakeholders, with clear plans to deepen adoption and grow wallet share.
• Set and own aggressive annual and quarterly revenue goals across your account set, consistently achieving or exceeding quota.

Build deep, strategic customer relationships

• Serve as the primary commercial relationship owner for your accounts, ensuring Cvent is viewed as a strategic, long‑term partner.
• Maintain strong relationships with key decision‑makers and influencers (e.g., revenue leaders, sales & marketing heads, venue operations, finance).
• Lead regular business reviews and strategy sessions to align on goals, review performance, and identify growth opportunities.
• Ensure customer issues are acknowledged quickly and resolved in partnership with internal teams—owning the outcome and feedback loop.

Execute the Unique Venues go‑to‑market motion

• Position Cvent’s full Hospitality Cloud and marketplace portfolio for Unique Venues, including alignment with Reposite, Cvent Event Diagramming, and CSN.
• Partner closely with Marketing to execute integrated campaigns, events, and plays that generate pipeline and drive adoption across your accounts.
• Represent the UV value proposition with strong industry and product fluency, tailoring messaging to both commercial and operational stakeholders.

Drive disciplined pipeline, forecasting, and deal execution

• Maintain a healthy, well‑qualified pipeline across renewals, expansions, and new buying centers within your accounts.
• Accurately forecast opportunities in Salesforce.com, providing clear insight into timelines, risk, and upside.
• Lead deal strategy for your accounts—coordinating with Sales Leadership, Legal, Pricing, Product, and Solutions Consultants as needed.
• Use data and analytics (usage, performance, and commercial data) to prioritize actions and inform account strategies.

Champion Unique Venues internally and externally

• Act as the voice of the UV customer by sharing market, competitive, and customer insights with Hospitality Cloud leadership and cross‑functional partners.
• Collaborate with Product, Client Services, Operations, and Reposite to influence roadmap, packaging, and programs tailored to Unique Venues.
• Represent Cvent at industry events, trade shows, and partner meetings, delivering polished presentations and thought leadership.

Here’s What You Need:

• Bachelor’s degree required; strong academic performance preferred (Business, Marketing, Hospitality, or related field ideal).
• 4+ years in a customer facing, revenue generating role (Account Management, Sales, or similar), with quota carrying responsibility; more experience is welcomed.
• Experience in B2B SaaS, hospitality technology, or group/MICE sales strongly preferred.
• Clear track record of owning and growing a million dollar + book of business and consistently meeting or exceeding revenue targets.
• Strong preference for experience selling to or working within: Special event venues, Arenas and stadiums, Entertainment or cultural attractions, Other event oriented or unique venues.
• Demonstrated solution selling and consultative skills, including discovery, value articulation, objection handling, and closing complex deals.
• Ability to integrate knowledge across disciplines: relationship management, commercial negotiation, product/solution storytelling, operational process flow, and product functionality.
• Proven ability to multi task and prioritize in a dynamic, fast changing, entrepreneurial environment.
• Comfort working in and maintaining an accurate Salesforce.com pipeline and leveraging other sales tools (e.g., sales engagement platforms, data/BI tools, and AI assistants).
• Strong written and verbal communication skills, including executive level presence and presentation abilities.

Nice to Have:

• Experience launching, scaling, or significantly growing a new vertical, territory, or product line (startup or “startup within an enterprise” experience).
• Background with marketplace models or two‑sided platforms in hospitality, events, or travel.
• Prior success working closely with cross functional partners (Marketing, Product, Client Services, Operations, Revenue Operations) to build and execute integrated go‑to‑market plans.

This job posting is intended to comply with all applicable laws. Due to the remote nature of this position, if we learn during the course of our recruitment process that, due to an applicant’s location, further information about the position is required, including certain salary information, this information in this posting will be supplemented accordingly.