Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers by troubleshooting and resolving technical issues with their products.
- Company: Join a stable company focused on providing top-notch technical support in the manufacturing industry.
- Benefits: Enjoy a competitive salary, career stability, and opportunities for professional growth.
- Why this job: Be part of a dynamic team that values problem-solving and customer satisfaction while making a real impact.
- Qualifications: Experience in technical support, strong communication skills, and a knack for diagnosing software issues.
- Other info: Willingness to travel for on-site support is required.
The predicted salary is between 25000 - 30000 £ per year.
We are seeking a skilled Technical Support Engineer to support our customers with their troubleshooting on their products.
Key Responsibilities:
- Provide technical support.
- Diagnose and resolve software issues related to machine operation and control systems.
- Collaborate with internal teams and vendors to address complex technical challenges.
- Conduct on-site visits when necessary to perform troubleshooting, repairs, and upgrades.
- Offer training and guidance to customers on products.
- Document all support activities, including issue resolution and service reports.
What We’re Looking For:
- Proven experience in technical support, ideally within the manufacturing industry.
- Ability to diagnose software issues.
- Excellent problem-solving skills with a customer-focused mindset.
- Strong communication skills, both written and verbal.
- Willingness to travel when on-site support is required.
In return for your commitment my client offers a stable and secure career for a technically motivated engineer. If you feel this is of interest, please send your CV directly to Jordan Pannell, or for a confidential discussion on 01455 413217.
Customer Support Engineer in Peterborough employer: CV Technical
Contact Detail:
CV Technical Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Engineer in Peterborough
✨Tip Number 1
Familiarise yourself with the specific products and technologies that the company supports. This will not only help you understand customer issues better but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Brush up on your problem-solving skills by practising common troubleshooting scenarios related to software issues. Being able to articulate your thought process in resolving these problems can set you apart in interviews.
✨Tip Number 3
Network with current or former employees in similar roles, especially those in the manufacturing industry. They can provide valuable insights into the company culture and expectations, which can be beneficial for your application.
✨Tip Number 4
Prepare to discuss your experience with on-site support and how you've handled customer training in the past. Highlighting these experiences can showcase your readiness for the responsibilities outlined in the job description.
We think you need these skills to ace Customer Support Engineer in Peterborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, especially within the manufacturing industry. Emphasise your problem-solving skills and any specific software issues you've diagnosed and resolved.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer-focused mindset and strong communication skills. Mention your willingness to travel for on-site support and how you can contribute to the company's success.
Highlight Relevant Experience: In your application, detail any previous roles where you provided technical support. Include examples of how you collaborated with teams to solve complex challenges and any training you provided to customers.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at CV Technical
✨Showcase Your Technical Skills
Be prepared to discuss your technical expertise in detail. Highlight any relevant experience you have in diagnosing software issues, especially within the manufacturing industry. Consider bringing examples of past challenges you've resolved.
✨Demonstrate Problem-Solving Abilities
During the interview, be ready to tackle hypothetical scenarios or real-life problems. Explain your thought process clearly and how you approach troubleshooting. This will showcase your analytical skills and customer-focused mindset.
✨Communicate Effectively
Strong communication skills are essential for a Customer Support Engineer. Practice articulating your thoughts clearly and concisely. Be sure to listen actively to the interviewer's questions and respond thoughtfully.
✨Prepare for On-Site Scenarios
Since the role may require on-site visits, be ready to discuss your willingness to travel and how you would handle on-site troubleshooting. Share any previous experiences where you provided support in person, as this can demonstrate your adaptability.
