At a Glance
- Tasks: Deliver tech support and training on advanced CNC machinery to customers.
- Company: Market-leading engineering business with a focus on innovation.
- Benefits: Competitive salary, excellent benefits, ongoing training, and career progression.
- Other info: Exciting opportunity for growth in a supportive environment.
- Why this job: Join a dynamic team and work with cutting-edge manufacturing technology.
- Qualifications: Experience in CNC programming and strong customer-facing skills required.
The predicted salary is between 36000 - 36000 £ per year.
Technical Support Engineer
Location: Luton Salary: £36,000 + Car and other excellent benefits Job Type: Full-Time | Permanent
Are you a technically minded engineer with excellent customer-facing skills?
Do you enjoy demonstrating advanced manufacturing technology, delivering training, and helping customers get the very best from their equipment?
If so, we have an exciting opportunity to join a market-leading engineering business.
Key Responsibilities
- Deliver professional machine and software demonstrations to prospective customers.
- Program and operate CNC machinery to produce customer-specific demonstrations and showcase equipment capabilities.
- Provide operator and programming training on a range of advanced manufacturing equipment.
- Prepare and maintain demonstration machinery and showroom facilities to a high standard.
- Deliver remote technical support, diagnosing and resolving customer operator and programming queries.
- Accurately document customer issues and technical support activities.
- Develop engaging demonstrations that highlight machine performance, productivity, and customer applications.
- Carry out time studies and provide productivity and process improvement recommendations.
- Support the sales team with technical expertise throughout the sales process.
- Assist with tooling and application support where required.
- Support internal training initiatives for colleagues and technical staff.
About You
- Proven experience programming CNC machinery is essential.
- Strong knowledge of CNC programming (offline and/or conversational programming experience is advantageous).
- Experience working with advanced manufacturing or sheet metal processing equipment.
- Strong understanding of machine operation, manufacturing processes, and production techniques.
- Excellent communication and presentation skills with a customer-focused approach.
- Comfortable delivering training to customers with varying levels of experience.
- Ability to troubleshoot technical, operational, and programming issues both remotely and on-site.
- Organised, proactive, and able to manage multiple priorities.
- Full UK driving licence.
- What's on Offer
- Competitive salary.
- Excellent company benefits package.
- Ongoing technical training and professional development.
- Opportunity to work with cutting-edge manufacturing technology.
- A varied role combining technical support, CNC programming, customer engagement, and engineering expertise.
- Clear opportunities for career progression within a well-established engineering business.
If you're an experienced CNC Programmer looking to move into a more customer-focused technical role, or an established Technical Support Engineer seeking your next challenge, we'd love to hear from you.
Apply today to find out more.
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Technical Support Engineer (CNC Programming) in Caddington employer: CV Technical
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