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- Tasks: Coordinate service operations and support customers and engineers with spare parts administration.
- Company: Join a dynamic team in Milton Keynes focused on customer service excellence.
- Benefits: Competitive salary, Monday to Friday hours, and opportunities for training and career progression.
- Why this job: Be part of a supportive team and make a real difference in service delivery.
- Qualifications: Strong customer service skills and proficiency in Microsoft Office; SAP experience is a plus.
- Other info: Enjoy a stable career with growth opportunities in a performance-driven environment.
The predicted salary is between 28000 - 42000 £ per year.
We are looking for a motivated and organised Service Administrator to join our busy Milton Keynes team. In this role, you will take ownership of spare parts administration, ensuring our customers and engineers receive the support and service they need to keep operations running smoothly.
Key Responsibilities:
- Update, organise and plan customer service contracts keeping clear records
- Lease directly with Customers to book in services, Breakdowns and Engineer site visits
- Book any hotels required
- Make out job numbers, picking list, service check sheets
- Pick service parts, package and ship to site
- Take control of jobs sheets after service / site visit
- Assign job sheet for any parts that need to be identified
- Invoice Job sheet
- Quote parts
- Order Parts required - Coordinate parts delivery date with engineer to fit parts if required
- Monitor stock level, particularly stock level of service parts
- Process Customer training Certificates
- Identify new opportunities for service contracts with customers
About You:
- Strong customer focus with proven customer service experience
- Excellent communication skills - both written and verbal
- A confident problem solver with the ability to multitask effectively
- Experience working in a performance-driven environment (SLAs/KPIs)
- Ability to remain calm and organised under pressure
- High attention to detail and strong organisational skills
- A team player who enjoys collaborating with others
- Proficient in Microsoft Office, particularly Excel
- Experienced user of SAP and CRM systems
What We Offer:
- Competitive salary up to £35,000
- Monday-Friday working hours (no weekends!)
- Supportive, team-focused environment
- Opportunities for training and career progression
In return for your commitment, my client offers a stable and secure career for a technically motivated engineer.
Service Co-ordinator in Aylesbury employer: CV Technical Ltd
Contact Detail:
CV Technical Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Co-ordinator in Aylesbury
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Service Co-ordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and multitasking. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple tasks or projects in the past. This will demonstrate your ability to stay calm under pressure, which is key for a Service Co-ordinator.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Co-ordinator in Aylesbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Co-ordinator role. Highlight your customer service experience and any relevant administrative skills to show us you’re the perfect fit!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re excited about this role and how your background makes you a great candidate. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Organisational Skills: Since the role involves a lot of coordination, make sure to mention any experiences where you’ve successfully managed multiple tasks or projects. We love seeing how you keep things running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at CV Technical Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Co-ordinator. Familiarise yourself with spare parts administration and customer service contracts. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since excellent communication is key for this position, prepare examples from your past experiences where you've effectively communicated with customers or team members. Be ready to demonstrate how you handle difficult situations and maintain a strong customer focus.
✨Demonstrate Your Organisational Skills
As a Service Co-ordinator, you'll need to juggle multiple tasks. Bring up specific instances where you've successfully managed several responsibilities at once. Highlight your attention to detail and how you keep things organised, especially under pressure.
✨Familiarise Yourself with Relevant Tools
While SAP experience is preferred but not essential, it’s a good idea to brush up on any relevant software tools like Microsoft Excel and CRM systems. If you have experience with these, be prepared to discuss how you've used them to improve efficiency in your previous roles.
