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- Tasks: Provide first-line IT support and resolve hardware, software, and network issues.
- Company: Friendly office-based business in Reading with a supportive culture.
- Benefits: Salary up to £27,000, 25 days leave, training, and health benefits.
- Why this job: Kickstart your IT career with hands-on experience and professional growth.
- Qualifications: Knowledge of Microsoft 365 and strong communication skills.
- Other info: Join a dynamic team with charity initiatives and a pension scheme.
The predicted salary is between 16200 - 19800 £ per year.
CV Screen is recruiting for an IT Support Technician to join a fantastic, friendly, office based business in Reading. This role is ideal for someone early in their IT support career, looking to build hands-on experience.
About the role
As IT Support Technician, this focuses on delivering fast, accurate, and customer‑centric support while ensuring issues are triaged effectively and resolved or escalated appropriately.
Your duties as IT Support Technician:
- Provide first-line IT support for bespoke systems and Microsoft platforms.
- Resolve basic hardware, software, and network issues.
- Log, prioritise, and manage support tickets.
- Communicate clearly and professionally with users.
- Escalate complex issues and support user onboarding.
Requirements:
- Knowledge of Microsoft 365 and core collaboration tools.
- Basic understanding of Azure Active Directory.
- Ability to diagnose common network and Wi-Fi issues.
- Strong communication and customer service skills.
Salary & Benefits:
- Salary up to £27,000
- 25 days’ annual leave plus bank holidays.
- Training and development opportunities.
- Health, wellbeing, and life cover benefits.
- Pension scheme.
- Team and charity initiatives.
Location: This role is office based in Reading.
To Apply: Please send your CV to Matt Wright at CV Screen in strict confidence or apply directly to this job posting.
IT Support Technician in Reading employer: CV Screen
Contact Detail:
CV Screen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician in Reading
✨Tip Number 1
Get to know the company before your interview! Research their culture, values, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As an IT Support Technician, you'll need to explain technical issues clearly. Try role-playing with a friend or family member to get comfortable with breaking down complex topics.
✨Tip Number 3
Prepare for common IT support scenarios! Brush up on troubleshooting steps for hardware and software issues. Being able to demonstrate your problem-solving skills during the interview can really set you apart.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to submit your application directly, and it shows you're proactive about landing the job. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace IT Support Technician in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant skills and experiences that match the IT Support Technician role. We want to see how your background aligns with the job description, so don’t be shy about showcasing your knowledge of Microsoft 365 and customer service skills!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how you can contribute to our friendly team. Keep it professional but let your personality come through – we love seeing genuine enthusiasm!
Be Clear and Concise: When filling out your application, clarity is key. Make sure your writing is easy to read and straight to the point. We appreciate applicants who can communicate effectively, just like you would in the role!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates. Plus, it’s super easy!
How to prepare for a job interview at CV Screen
✨Know Your Tech Basics
Brush up on your knowledge of Microsoft 365 and Azure Active Directory. Be ready to discuss how you've used these tools in the past, even if it's just in a personal or academic setting. Showing familiarity with these platforms will demonstrate your readiness for the role.
✨Practice Your Communication Skills
As an IT Support Technician, clear communication is key. Prepare to explain technical concepts in simple terms. You might even want to practice with a friend or family member, asking them to describe a tech issue and then explaining how you would resolve it.
✨Showcase Your Problem-Solving Skills
Think of examples where you've successfully diagnosed and resolved issues, whether in a previous job, during your studies, or even in personal projects. Be ready to walk through your thought process during the interview, as this will highlight your analytical skills.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and training opportunities. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
