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For Companies At a Glance
- Tasks: Provide first-line IT support and manage incidents for users across various locations.
- Company: Join a leading organisation with over 15 years of experience in delivering high-quality IT solutions.
- Benefits: Enjoy a salary of £30k, 24 days holiday, life cover, and an Employee Assistance Programme.
- Why this job: This role offers hands-on experience in a supportive environment with opportunities for growth and learning.
- Qualifications: 2+ years in IT support, experience with Microsoft environments, and strong customer service skills required.
- Other info: Based in West Malling, easily commutable from nearby towns.
The predicted salary is between 24000 - 42000 £ per year.
IT Support Engineer – West Malling, Kent – £30k + Excellent Benefits
Are you an experienced IT Support Engineer seeking a varied and hands-on role? A brilliant opportunity has arisen for an IT Support Engineer to join a well-established, forward-thinking organisation based in West Malling, Kent. Offering a salary of £30,000 plus excellent benefits, this mostly office-based role is ideal for those living in Kent or surrounding areas. The company is a leading name in its sector with over 15 years of experience and a team of more than 150 employees, delivering high-quality solutions across the South East.
Duties & Responsibilities
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Provide first-line IT support to users across office, site and remote locations
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Log and manage incidents using a ticketing system, ensuring timely resolution or escalation
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Deliver support via phone, remote desktop, and in-person where necessary
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Configure and deploy user devices, applications, and network hardware
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Assist in creating training materials and delivering occasional user training sessions
What Experience is Required
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2+ years in a hands-on IT support role within a Microsoft-based environment
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Experience supporting Windows PCs, Office 365, Azure, and networking technologies
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Strong customer service skills with a proactive and analytical approach to problem-solving
Salary & Benefits
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Salary of £30,000
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24 days holiday + bank holidays
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Life cover and Employee Assistance Programme
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Monday to Friday working hours, 8am to 5pm with 1-hour break
Location
Based in West Malling, Kent – easily commutable from Maidstone, Tonbridge, Sevenoaks, Rochester, Aylesford, and surrounding areas.
How to Apply
Please apply with your CV sent in strict confidence to Kate Morgan at CV Screen for immediate consideration.
Alternate Job Titles
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IT Service Desk Engineer
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1st Line Support Technician
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Desktop Support Analyst
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IT Helpdesk Engineer
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IT Support Engineer employer: CV Screen
Contact Detail:
CV Screen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows PCs, Office 365, and Azure. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Prepare to showcase your customer service skills. Since this role involves providing first-line support, think of examples where you've successfully resolved user issues or improved user satisfaction in previous positions.
✨Tip Number 3
Research the company’s culture and values. Understanding what they stand for can help you tailor your responses in an interview and show that you're a good fit for their team.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the interview process and the work environment, which can be invaluable when preparing for your application.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support, particularly within a Microsoft-based environment. Emphasise your skills with Windows PCs, Office 365, Azure, and any networking technologies you've worked with.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer service skills and proactive approach to problem-solving. Mention specific examples of how you've successfully resolved IT issues in the past.
Highlight Relevant Experience: In your application, clearly outline your 2+ years of hands-on IT support experience. Include details about your familiarity with ticketing systems and any training materials or sessions you've created or delivered.
Follow Application Instructions: Ensure you send your CV directly to Kate Morgan at CV Screen as specified in the job description. Double-check that your application is sent in strict confidence and includes all necessary information.
How to prepare for a job interview at CV Screen
✨Know Your Technical Stuff
Make sure you're well-versed in the technologies mentioned in the job description, such as Windows PCs, Office 365, and Azure. Brush up on your networking knowledge too, as you'll likely be asked about troubleshooting common issues.
✨Demonstrate Customer Service Skills
Since this role requires strong customer service skills, prepare examples of how you've successfully resolved user issues in the past. Highlight your proactive approach and ability to communicate effectively with users.
✨Familiarise Yourself with Ticketing Systems
Understand how ticketing systems work, as you'll need to log and manage incidents. If you have experience with specific systems, mention them during the interview to show your familiarity.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions where you'll need to demonstrate your problem-solving skills. Think of a few challenging situations you've faced in previous roles and how you resolved them, focusing on your analytical approach.
