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For Companies At a Glance
- Tasks: Manage daily IT support services and ensure top-notch service delivery.
- Company: Join a fantastic MSP team in vibrant Bournemouth.
- Benefits: Earn up to £40,000 with great perks like hybrid working and private medical insurance.
- Other info: Enjoy career growth, fresh fruit, and quality coffee on site.
- Why this job: Make a real impact by improving service delivery and driving operational efficiency.
- Qualifications: Experience in MSP and solid understanding of ITIL processes required.
The predicted salary is between 40000 - 40000 £ per year.
We’re hiring a skilled IT Service Delivery Manager to join this fantastic MSP team in Bournemouth. As a Service Delivery Manager, you will be responsible for the day‑to‑day operation of the business‑as‑usual support services, including allocating tasks, monitoring and maintaining contractual KPI commitments, producing customer reports, and serving as an escalation point for both internal and external stakeholders.
DUTIES & RESPONSIBILITIES
- Oversee service operations, incidents, and ITIL processes to ensure SLA compliance.
- Improve service delivery through trend analysis and process improvements.
- Manage customer service reviews, reporting, and stakeholder relationships.
- Drive continuous improvement and operational efficiency initiatives.
REQUIRED SKILLS
- Previous experience in an MSP is highly desirable.
- Experience in Service Delivery or IT Service Management.
- Solid technical understanding of IT support environments.
- Experience and knowledge of using ITIL v3/v4 best practice.
- Excellent communication and stakeholder-management skills.
- Strong analytical and reporting ability.
SALARY & BENEFITS
- Basic salary up to £40,000.
- Company profit share scheme.
- 22 days holiday plus bank holidays.
- Paid birthday leave.
- Extra annual leave based on performance.
- Private medical insurance including dental cover.
- Free onsite parking and hybrid working (1 day per week from home).
- Career progression and development opportunities.
- Fresh fruit, regular treats, and quality coffee on site.
LOCATION
This is a full-time role based just outside Bournemouth.
IT Service Delivery Manager employer: CV Screen
Contact Detail:
CV Screen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who work in MSPs. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on ITIL processes and service delivery best practices. We recommend practising common interview questions related to stakeholder management and operational efficiency to show you’re the right fit.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for tailored job listings that match your skills as an IT Service Delivery Manager.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for their team.
We think you need these skills to ace IT Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous experience in an MSP and any relevant ITIL knowledge to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for the IT Service Delivery Manager role. Share specific examples of how you've improved service delivery or managed stakeholder relationships in the past.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application is clear and concise. Use straightforward language and structure your thoughts logically to demonstrate your ability to communicate effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at CV Screen
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL v3/v4 knowledge. Be ready to discuss how you've applied these best practices in previous roles, especially in an MSP environment. This will show that you understand the framework and can effectively manage service delivery.
✨Showcase Your Analytical Skills
Prepare examples of how you've used data analysis to improve service delivery. Think about specific trends you've identified and the process improvements you've implemented as a result. This will demonstrate your ability to drive operational efficiency.
✨Communicate Like a Pro
Since excellent communication is key for this role, practice articulating your thoughts clearly. Be prepared to discuss how you've managed stakeholder relationships and handled escalations in the past. Good communication can set you apart from other candidates.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving skills. Think about potential incidents you might face in this role and how you would handle them. This will help you showcase your practical experience and readiness for the job.