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For Companies At a Glance
- Tasks: Be the go-to person for customers, ensuring they have an amazing support experience.
- Company: Join a fast-growing SaaS tech company in Canary Wharf with a global reach.
- Benefits: Enjoy a £45,000 salary, hybrid work, private health insurance, and 25 days holiday.
- Why this job: Make a real impact in a modern tech environment while growing your career.
- Qualifications: 2+ years in Customer Success or similar, with strong relationship and technical skills.
- Other info: Work in a vibrant office with regular team socials and great career growth opportunities.
The predicted salary is between 36000 - 54000 £ per year.
CV Screen is recruiting for a Customer Success Manager to join an innovative SaaS technology business based in Canary Wharf, London. This is a hybrid role offering a salary of £45,000 plus excellent benefits. The successful candidate will play a key role in supporting and growing an established customer base while working closely with technical and commercial teams. Our client is a fast-growing technology company with several years of market presence, a global customer base and an award-winning compliance-focused platform used by organisations of all sizes. This is a fantastic opportunity to make a real impact within a modern, high-growth tech environment.
Duties & Responsibilities
- Act as the primary point of contact for customers, ensuring a high-quality support experience
- Proactively engage with clients to understand usage, satisfaction levels and future needs
- Analyse customer data to identify expansion and upsell opportunities
- Support and enhance internal systems through basic automation and platform improvements
- Collaborate with Sales, Product and Technology teams to deliver a joined-up customer journey
What Experience is Required
- At least 2 years’ experience in Customer Success, Technical Support or a similar SaaS role
- Strong customer relationship skills with a commercial and data-driven mindset
- Technical aptitude with exposure to APIs, cloud software or support platforms
Salary & Benefits
- Salary: £45,000 per annum
- Hybrid working model
- Private health and dental insurance
- Competitive pension scheme
- 25 days holiday plus bank holidays and your birthday off
- Modern Canary Wharf office, MacBook provided and regular team socials
Location
Based in Canary Wharf, London, with easy commuting from Greenwich, Stratford, Woolwich, Lewisham, Romford and Central London.
How to Apply
To apply, please send your CV to Kate Morgan at CV Screen in strict confidence.
Customer Success Manager - Saas employer: CV Screen
Contact Detail:
CV Screen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - Saas
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company’s products and customer success strategies. We want to show that we’re not just interested in the role, but also passionate about their mission.
✨Tip Number 3
Practice common interview questions related to customer success. Think about how we can demonstrate our experience with data analysis and client engagement to really stand out.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can keep us fresh in their minds and shows our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’re the perfect fit.
We think you need these skills to ace Customer Success Manager - Saas
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Success Manager role. Highlight your experience in SaaS and customer relationship management, and don’t forget to mention any technical skills that align with the job description.
Showcase Your Achievements: We love seeing quantifiable results! Include specific examples of how you've improved customer satisfaction or driven upsell opportunities in your previous roles. Numbers can really make your application stand out.
Keep It Professional Yet Personal: While we want to see your professional side, don’t be afraid to let your personality shine through. A touch of warmth and authenticity can go a long way in making your application memorable.
Apply Through Our Website: For the best chance of success, make sure to apply through our website. This helps us keep track of applications and ensures you’re considered for this exciting opportunity at StudySmarter!
How to prepare for a job interview at CV Screen
✨Know Your Customer Success Basics
Make sure you brush up on the fundamentals of customer success in a SaaS environment. Understand key metrics like NPS, churn rate, and customer lifetime value. This will help you demonstrate your knowledge and show that you're ready to hit the ground running.
✨Showcase Your Relationship Skills
Prepare examples from your past experiences where you've successfully built relationships with clients. Highlight how you’ve engaged with customers to understand their needs and how you’ve turned feedback into actionable insights. This is crucial for a role that focuses on customer satisfaction.
✨Get Familiar with the Tech
Since this role involves working closely with technical teams, it’s important to have a basic understanding of APIs and cloud software. Do some research on the company’s platform and be ready to discuss how you can leverage technology to enhance customer experiences.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about how you would handle a dissatisfied customer or identify upsell opportunities. Practising these scenarios will help you articulate your thought process clearly during the interview.
