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- Tasks: Lead a dynamic team to deliver top-notch IT support services and drive service improvements.
- Company: Join a fantastic Managed Service Provider (MSP) in vibrant Bournemouth.
- Benefits: Competitive salary, profit share scheme, and generous holiday allowance.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Make a real impact by enhancing IT services and supporting a talented team.
- Qualifications: Experience in an MSP and knowledge of ITIL best practices are essential.
The predicted salary is between 34000 - 34000 £ per year.
We're hiring a skilled IT Service Manager to join this fantastic MSP team in Bournemouth. As a Service Manager, you will be one of four other service managers who oversee the day-to-day delivery of support services, ensuring KPI and SLA targets are achieved while managing escalations, reporting, and service improvements. The role also includes line management responsibilities, supporting and developing a team of Support Desk Engineers.
DUTIES & RESPONSIBILITIES:
- Overseeing incidents, requests, and problem management processes.
- Analysing service data to identify trends and improvement opportunities.
- Providing line management support to the Service Desk team.
- Managing major incidents and customer escalations.
- Taking ownership of Priority 1 and 2 tickets through to resolution.
REQUIRED SKILLS:
- Previous experience in an MSP is highly desirable.
- Good understanding of ITIL v3/v4 best practices.
- Ability to prioritise workloads and manage multiple tasks effectively.
- Experience managing SLAs and KPIs to maintain high service standards.
SALARY & BENEFITS:
Basic salary up to £34,000. Company profit share scheme. 22 days holiday plus.
IT Service Manager in Wick employer: CV Screen Ltd
Contact Detail:
CV Screen Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Manager in Wick
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who work in MSPs. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to service management and ITIL best practices. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've managed incidents or improved service delivery in previous roles. This will demonstrate your hands-on experience.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace IT Service Manager in Wick
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Manager role. Highlight your experience in managing SLAs and KPIs, and don’t forget to mention any previous work in an MSP environment. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team in Bournemouth. Share specific examples of how you've managed incidents or improved service delivery in the past. We love a good story!
Showcase Your ITIL Knowledge: Since we value ITIL v3/v4 best practices, make sure to mention any relevant certifications or experiences. We want to know how you’ve applied these principles in real-world scenarios, so don’t hold back on the details!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our fantastic team!
How to prepare for a job interview at CV Screen Ltd
✨Know Your ITIL Inside Out
Make sure you brush up on ITIL v3/v4 best practices before the interview. Be ready to discuss how you've applied these principles in your previous roles, especially in an MSP environment. This will show that you understand the framework and can effectively manage service delivery.
✨Showcase Your Incident Management Skills
Prepare examples of how you've handled major incidents or escalations in the past. Highlight your problem-solving skills and your ability to keep calm under pressure. This is crucial for the role, so having specific scenarios ready will impress the interviewers.
✨Demonstrate Your Leadership Style
As a Service Manager, you'll be supporting and developing a team. Think about your management style and be prepared to discuss how you motivate and guide your team. Share any success stories where your leadership made a difference in service delivery.
✨Analyse Data Like a Pro
Since analysing service data is part of the job, come prepared with examples of how you've used data to identify trends and implement improvements. This shows that you're proactive and focused on continuous service enhancement, which is key for this position.