IT Support Engineer

Job Title: IT Support Engineer Location: Walsall Salary: £32,000 + Excellent Benefits Introduction We are excited to offer an IT Support Engineer role based in Walsall, presenting a fantastic opportunity for a skilled professional to join a dynamic and supportive technical team. This role involves delivering exceptional customer support and technical services across the Midlands, working on a variety of operating systems and hardware. You’ll be working from the office and on-site with a great team, ensuring the highest standards of service. The role offers a competitive salary of £32,000 plus an excellent benefits package, including pension, company events, and on-site parking. Duties & Responsibilities Provide support for Microsoft desktop and server operating systems, as well as hardware. Manage and resolve technical incidents and requests from customers. Escalate issues from other Engineers and manage workloads effectively. Offer professional, timely support to all customers. Ensure tasks are completed within agreed time scales, handling occasional out-of-hours work when required. What Experience is Required 4+ years of experience in a similar IT support or engineering role. Experience with Microsoft 365, including Exchange, SharePoint, OneDrive, and Intune. Strong knowledge of network management, including TCP/IP, VLANs, and firewall technologies. Salary & Benefits Salary: £32,000 per annum. Benefits: Company pension, bonus, company events, on-site parking, and more. Location This position is based in Walsall and is easily commutable from surrounding towns including Wolverhampton, Birmingham, Cannock, and Sutton Coldfield. How to Apply To apply for this role, please send your CV to Giselle Whitton of CV Screen in strict confidence. Alternate Job Titles IT Support Technician Desktop Support Engineer Network Support Engineer Technical Support Analyst CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website. (url removed)