Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team in delivering top-notch IT support services and drive service improvements.
- Company: Join a fantastic Managed Service Provider (MSP) team in Bournemouth.
- Benefits: Earn up to £34,000 with profit sharing, hybrid work, and extra holiday perks.
- Other info: Enjoy a vibrant workplace with fresh fruit, quality coffee, and great career growth.
- Why this job: Make a real impact by managing critical incidents and enhancing service delivery.
- Qualifications: Experience in an MSP and strong understanding of ITIL best practices required.
The predicted salary is between 34000 - 34000 £ per year.
We're hiring a skilled IT Service Manager to join this fantastic MSP team in Bournemouth. As a Service Manager, you will be one of four other service managers who oversee the day-to-day delivery of support services, ensuring KPI and SLA targets are achieved while managing escalations, reporting, and service improvements. The role also includes line management responsibilities, supporting and developing a team of Support Desk Engineers.
DUTIES & RESPONSIBILITIES:
- Overseeing incidents, requests, and problem management processes.
- Analysing service data to identify trends and improvement opportunities.
- Providing line management support to the Service Desk team.
- Managing major incidents and customer escalations.
- Taking ownership of Priority 1 and 2 tickets through to resolution.
REQUIRED SKILLS:
- Previous experience in an MSP is highly desirable.
- Good understanding of ITIL v3/v4 best practices.
- Ability to prioritise workloads and manage multiple tasks effectively.
- Experience managing SLAs and KPIs to maintain high service standards.
SALARY & BENEFITS:
- Basic salary up to £34,000.
- Company profit share scheme.
- 22 days holiday plus bank holidays.
- Paid birthday leave.
- Extra annual leave based on performance.
- Private medical insurance including dental cover.
- Free onsite parking and hybrid working (1 day per week from home).
- Career progression and development opportunities.
- Fresh fruit, regular treats, and quality coffee on site.
LOCATION
This is a full-time role based just outside Bournemouth.
TO APPLY:
Please send your CV in strict confidence or apply directly to this job posting.
IT Service Manager in Christchurch employer: CV Screen Ltd
Contact Detail:
CV Screen Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Manager in Christchurch
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who work in MSPs. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to service management and ITIL best practices. We recommend role-playing with a friend or using online resources to boost your confidence.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've managed incidents or improved service delivery in previous roles. This will demonstrate your hands-on experience and value.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Service Manager in Christchurch
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Service Manager role. Highlight your previous experience in an MSP and any relevant ITIL knowledge to catch our eye!
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your ability to manage SLAs and KPIs effectively. We love seeing how you've made a difference in your previous roles!
Keep It Professional Yet Personal: While we appreciate professionalism, don’t be afraid to let your personality shine through. A touch of authenticity can make your application stand out from the crowd!
Apply Through Our Website: For the best chance of success, apply directly through our website. It helps us keep track of applications and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at CV Screen Ltd
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL v3/v4 knowledge before the interview. Be ready to discuss how you've applied these best practices in previous roles, especially in managing SLAs and KPIs. This will show that you understand the framework and can effectively implement it in the new role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've handled major incidents or escalations in the past. Highlight your approach to problem management and how you took ownership of critical tickets. This will demonstrate your ability to manage high-pressure situations and lead your team through challenges.
✨Data-Driven Decision Making
Be ready to talk about how you've used service data to identify trends and drive improvements. Bring specific examples of how your analysis led to better service delivery or enhanced team performance. This shows that you're proactive and focused on continuous improvement.
✨Team Management Experience
Since the role involves line management, think about your experience in supporting and developing teams. Prepare to discuss your leadership style and how you've motivated your team of Support Desk Engineers. This will help the interviewers see you as a strong candidate for managing their service desk.