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- Tasks: Manage IT service operations and ensure top-notch support for clients.
- Company: Join a fantastic MSP team in vibrant Bournemouth.
- Benefits: Earn up to £40,000 with great perks like hybrid working and private medical insurance.
- Other info: Enjoy career growth, fresh fruit, and quality coffee at work!
- Why this job: Be the driving force behind service delivery improvements and customer satisfaction.
- Qualifications: Experience in MSPs and solid IT service management skills required.
The predicted salary is between 40000 - 40000 £ per year.
We're hiring a skilled IT Service Delivery Manager to join this fantastic MSP team in Bournemouth. As a Service Delivery Manager, you will be responsible for the day-to-day operation of the business-as-usual support services, including allocating tasks, monitoring and maintaining contractual KPI commitments, producing customer reports, and serving as an escalation point for both internal and external stakeholders.
DUTIES & RESPONSIBILITIES:
- Oversee service operations, incidents, and ITIL processes to ensure SLA compliance.
- Improve service delivery through trend analysis and process improvements.
- Manage customer service reviews, reporting, and stakeholder relationships.
- Drive continuous improvement and operational efficiency initiatives.
REQUIRED SKILLS:
- Previous experience in an MSP is highly desirable.
- Experience in Service Delivery or IT Service Management.
- Solid technical understanding of IT support environments.
- Experience and knowledge of using ITIL v3/v4 best practice.
- Excellent communication and stakeholder-management skills.
- Strong analytical and reporting ability.
SALARY & BENEFITS:
- Basic salary up to £40,000.
- Company profit share scheme.
- 22 days holiday plus bank holidays.
- Paid birthday leave.
- Extra annual leave based on performance.
- Private medical insurance including dental cover.
- Free onsite parking and hybrid working (1 day per week from home).
- Career progression and development opportunities.
- Fresh fruit, regular treats, and quality coffee on site.
LOCATION: This is a full-time role based just outside Bournemouth.
TO APPLY: Please send your CV in strict confidence or apply directly to this job posting.
IT Service Delivery Manager in Christchurch employer: CV Screen Ltd
Contact Detail:
CV Screen Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Delivery Manager in Christchurch
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those in service delivery roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your previous successes in service delivery. This will help you stand out during interviews and give potential employers a taste of what you can bring to their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your responses. Focus on articulating your experience with ITIL processes and how you've improved service delivery in past roles.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our fantastic MSP team. It shows initiative and enthusiasm, which we really appreciate!
We think you need these skills to ace IT Service Delivery Manager in Christchurch
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Service Delivery Manager role. Highlight your previous experience in an MSP and any relevant ITIL knowledge to catch our eye!
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. We love to see how you've driven improvements or enhanced service delivery.
Keep It Clear and Concise: We appreciate a well-structured application. Use bullet points for easy reading and keep your language straightforward. This helps us quickly see why you’d be a great fit for our team!
Apply Through Our Website: For the best chance of success, apply directly through our website. This ensures your application gets to the right people and shows us you're serious about joining our fantastic team in Bournemouth!
How to prepare for a job interview at CV Screen Ltd
✨Know Your ITIL Inside Out
Since the role requires a solid understanding of ITIL processes, make sure you brush up on ITIL v3 and v4 best practices. Be ready to discuss how you've applied these principles in your previous roles, especially in managing service delivery and ensuring SLA compliance.
✨Showcase Your Analytical Skills
The job involves trend analysis and reporting, so prepare examples that highlight your analytical abilities. Think about specific instances where your insights led to process improvements or enhanced service delivery, and be ready to share those stories.
✨Communicate Like a Pro
Excellent communication is key for this position. Practice articulating your thoughts clearly and confidently. Consider how you would explain complex technical issues to non-technical stakeholders, as this will demonstrate your ability to manage relationships effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making process. Think through potential challenges you might face in service delivery and how you would address them, particularly in an MSP environment.