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- Tasks: Lead a dynamic team in delivering top-notch IT support services.
- Company: Join a fantastic Managed Service Provider in Bournemouth.
- Benefits: Enjoy a competitive salary, profit share, and hybrid working options.
- Other info: Great perks like paid birthday leave and fresh fruit on site.
- Why this job: Make a real impact while developing your career in IT management.
- Qualifications: Experience in MSP and knowledge of ITIL best practices required.
The predicted salary is between 34000 - 34000 £ per year.
We're hiring a skilled IT Service Manager to join this fantastic MSP team in Bournemouth. As a Service Manager, you will be one of four other service managers who oversee the day-to-day delivery of support services, ensuring KPI and SLA targets are achieved while managing escalations, reporting, and service improvements. The role also includes line management responsibilities, supporting and developing a team of Support Desk Engineers.
DUTIES & RESPONSIBILITIES:
- Overseeing incidents, requests, and problem management processes.
- Analysing service data to identify trends and improvement opportunities.
- Providing line management support to the Service Desk team.
- Managing major incidents and customer escalations.
- Taking ownership of Priority 1 and 2 tickets through to resolution.
REQUIRED SKILLS:
- Previous experience in an MSP is highly desirable.
- Good understanding of ITIL v3/v4 best practices.
- Ability to prioritise workloads and manage multiple tasks effectively.
- Experience managing SLAs and KPIs to maintain high service standards.
SALARY & BENEFITS:
- Basic salary up to £34,000.
- Company profit share scheme.
- 22 days holiday plus bank holidays.
- Paid birthday leave.
- Extra annual leave based on performance.
- Private medical insurance including dental cover.
- Free onsite parking and hybrid working (1 day per week from home).
- Career progression and development opportunities.
- Fresh fruit, regular treats, and quality coffee on site.
LOCATION: This is a full-time role based just outside Bournemouth.
TO APPLY: Please send your CV in strict confidence or apply directly to this job posting.
Locations
IT Service Manager in Christchurch, Newport employer: CV Screen Ltd
Contact Detail:
CV Screen Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Manager in Christchurch, Newport
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in MSPs. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to service management and ITIL best practices. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've managed incidents or improved service delivery in previous roles. This will demonstrate your hands-on experience.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace IT Service Manager in Christchurch, Newport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Manager role. Highlight your experience in MSP environments and any relevant ITIL practices you've worked with. We want to see how your skills match what we're looking for!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use numbers and examples to demonstrate how you’ve managed SLAs and KPIs effectively. This helps us see the impact you've made in previous roles.
Keep It Professional Yet Personal: While we love a professional tone, don’t be afraid to let your personality shine through. A bit of warmth can make your application stand out. Remember, we’re looking for someone who fits well with our team culture!
Apply Through Our Website: For the best chance of getting noticed, apply directly through our website. It’s the easiest way for us to keep track of your application and ensures it lands in the right hands. We can’t wait to hear from you!
How to prepare for a job interview at CV Screen Ltd
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL v3/v4 knowledge before the interview. Be ready to discuss how you've applied these best practices in previous roles, especially in an MSP environment. This will show that you understand the framework and can effectively manage service delivery.
✨Showcase Your Management Skills
Since you'll be supporting and developing a team of Support Desk Engineers, prepare examples of how you've successfully managed teams in the past. Highlight any specific situations where you improved team performance or resolved escalations, as this will demonstrate your leadership capabilities.
✨Be Data-Driven
Familiarise yourself with analysing service data to identify trends and improvement opportunities. During the interview, be prepared to discuss how you've used data to drive service improvements and meet KPIs and SLAs. This will illustrate your analytical skills and commitment to high service standards.
✨Prioritisation is Key
The ability to prioritise workloads and manage multiple tasks is crucial for this role. Think of examples where you've successfully juggled various responsibilities, particularly in high-pressure situations. Sharing these experiences will highlight your organisational skills and readiness for the challenges of the job.