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- Tasks: Lead a dynamic team to deliver top-notch IT support services and drive service improvements.
- Company: Join a fantastic Managed Service Provider (MSP) team in Bournemouth.
- Benefits: Enjoy a competitive salary, profit share, hybrid working, and extra holiday perks.
- Other info: Great career progression opportunities and a fun work environment with treats and quality coffee.
- Why this job: Make a real impact by managing critical incidents and enhancing service delivery.
- Qualifications: Experience in an MSP and knowledge of ITIL best practices are essential.
The predicted salary is between 34000 - 34000 £ per year.
We're hiring a skilled IT Service Manager to join this fantastic MSP team in Bournemouth. As a Service Manager, you will be one of four other service managers who oversee the day-to-day delivery of support services, ensuring KPI and SLA targets are achieved while managing escalations, reporting, and service improvements. The role also includes line management responsibilities, supporting and developing a team of Support Desk Engineers.
DUTIES & RESPONSIBILITIES:
- Overseeing incidents, requests, and problem management processes.
- Analysing service data to identify trends and improvement opportunities.
- Providing line management support to the Service Desk team.
- Managing major incidents and customer escalations.
- Taking ownership of Priority 1 and 2 tickets through to resolution.
REQUIRED SKILLS:
- Previous experience in an MSP is highly desirable.
- Good understanding of ITIL v3/v4 best practices.
- Ability to prioritise workloads and manage multiple tasks effectively.
- Experience managing SLAs and KPIs to maintain high service standards.
SALARY & BENEFITS:
- Basic salary up to £34,000.
- Company profit share scheme.
- 22 days holiday plus bank holidays.
- Paid birthday leave.
- Extra annual leave based on performance.
- Private medical insurance including dental cover.
- Free onsite parking and hybrid working (1 day per week from home).
- Career progression and development opportunities.
- Fresh fruit, regular treats, and quality coffee on site.
LOCATION
This is a full-time role based just outside Bournemouth.
TO APPLY:
Please send your CV in strict confidence or apply directly to this job posting.
IT Service Manager in Bournemouth employer: CV Screen Ltd
Contact Detail:
CV Screen Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Manager in Bournemouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who work in MSPs. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your achievements in managing SLAs and KPIs. This will help you stand out during interviews and showcase your expertise.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on how you've handled major incidents and escalations in the past.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application directly, ensuring it gets the attention it deserves. Plus, you'll be one step closer to joining our fantastic team!
We think you need these skills to ace IT Service Manager in Bournemouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Service Manager role. Highlight your previous MSP experience and any relevant ITIL knowledge to catch our eye!
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your ability to manage SLAs and KPIs effectively. We love seeing how you've made a difference in your previous roles!
Keep It Professional Yet Personal: While we appreciate professionalism, don’t be afraid to let your personality shine through. A touch of authenticity can make your application stand out from the crowd!
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at CV Screen Ltd
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL v3/v4 knowledge before the interview. Be ready to discuss how you've applied these best practices in previous roles, especially in an MSP environment. This will show that you understand the framework and can effectively manage service delivery.
✨Showcase Your Management Skills
Prepare examples of how you've successfully managed a team or handled escalations in the past. Highlight your experience with KPIs and SLAs, and be ready to discuss how you prioritise workloads and ensure high service standards. This will demonstrate your capability as a line manager.
✨Analyse Service Data Like a Pro
Be prepared to talk about how you've used service data to identify trends and drive improvements. Think of specific instances where your analysis led to better service delivery or resolved major incidents. This shows your proactive approach to problem management.
✨Practice Common Interview Questions
Familiarise yourself with common interview questions for IT Service Managers. Think about how you'd answer questions related to incident management, customer escalations, and team development. Practising your responses will help you feel more confident and articulate during the interview.