Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 1st line IT support and troubleshoot technical issues for users.
- Company: Join a well-established UK organisation with a supportive IT team.
- Benefits: Enjoy a salary of £25,000 – £28,000 plus excellent benefits and career development.
- Why this job: Kickstart your IT career with hands-on experience in a dynamic environment.
- Qualifications: Previous IT support experience and strong communication skills required.
- Other info: Office-based role in Blackburn with easy commutes from nearby towns.
The predicted salary is between 25000 - 28000 £ per year.
CV Screen is recruiting for a 1st Line IT Support Engineer to join a well-established, UK-wide organisation operating across multiple sites and distribution locations. Based in Blackburn, this is a fantastic opportunity for an IT support professional at the early stages of their career to gain hands-on experience within a busy internal IT environment. You will be supporting a diverse user base, resolving technical issues, and developing your skills alongside an experienced infrastructure team. Offering a salary of £25,000 – £28,000 plus excellent benefits, this role provides stability, progression and exposure to a broad range of technologies.
Duties & Responsibilities
- Act as the first point of contact for IT support requests via phone and helpdesk system
- Log, prioritise and resolve support tickets in line with SLAs and KPIs
- Provide desktop, laptop, hardware and application support to office-based and remote users
- Troubleshoot and resolve common IT issues, escalating where appropriate
- Maintain accurate asset records and support stock management
What Experience Is Required
- Previous experience in a 1st Line IT Support or Service Desk role
- Strong communication skills with a customer-focused approach
- Basic understanding of Windows, Office 365 and networking fundamentals
Salary & Benefits
- Salary: £25,000 – £28,000
- Company benefits package
- Career development and training opportunities
- Supportive IT team environment
Location
This role is office-based in Blackburn, with easy commutes from: Darwen, Accrington, Burnley, Preston, Chorley, Clitheroe.
How to Apply
To apply, please send your CV to Giselle Whitton at CV Screen in strict confidence.
IT Support Engineer in Blackburn employer: CV Screen Ltd
Contact Detail:
CV Screen Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Blackburn
✨Tip Number 1
Get to know the company before your interview. Research their values, culture, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common IT support scenarios. Think about how you'd troubleshoot issues with Windows or Office 365. Being able to demonstrate your problem-solving skills on the spot can really impress the interviewers.
✨Tip Number 3
Don’t underestimate the power of soft skills! Communication is key in IT support. Be ready to showcase your customer-focused approach and how you handle difficult situations with users.
✨Tip Number 4
Apply through our website for a smoother process. It’s a great way to ensure your application gets noticed, and you can easily keep track of your progress. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace IT Support Engineer in Blackburn
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight any relevant experience, especially in 1st Line support or service desk roles, and don’t forget to showcase your communication skills!
Showcase Your Skills: In your application, emphasise your understanding of Windows, Office 365, and networking fundamentals. We want to see how you can bring your technical know-how to our team!
Be Clear and Concise: When writing your cover letter, keep it clear and to the point. Explain why you’re interested in the role and how your background makes you a great fit for our supportive IT team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly!
How to prepare for a job interview at CV Screen Ltd
✨Know Your Tech Basics
Brush up on your knowledge of Windows, Office 365, and basic networking. Being able to discuss these topics confidently will show that you’re ready to tackle the technical challenges of the role.
✨Practice Your Communication Skills
Since this role involves a lot of user interaction, practice explaining technical issues in simple terms. Role-playing with a friend can help you articulate your thoughts clearly and maintain a customer-focused approach.
✨Familiarise Yourself with SLAs and KPIs
Understand what Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are, as they are crucial in IT support roles. Being able to discuss how you would prioritise and manage support tickets will impress your interviewers.
✨Show Enthusiasm for Learning
Express your eagerness to develop your skills and grow within the company. Mention any relevant training or certifications you’re interested in pursuing, as this demonstrates your commitment to the role and the team.
