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- Tasks: Supervise a dynamic team and ensure top-notch customer service in a busy office environment.
- Company: Join an award-winning serviced office business with a focus on excellence.
- Benefits: Enjoy a competitive salary, commission, clothing allowance, health care, pension, and free parking.
- Why this job: Be part of a growing team and make a real impact on customer satisfaction and business success.
- Qualifications: Experience in team leadership, excellent communication skills, and strong IT knowledge required.
- Other info: Flexible, fast-paced role with opportunities for personal and professional growth.
The predicted salary is between 21600 - 28800 £ per year.
Excellent Permanent Opportunity Up to £27k Plus benefits, Commission, Clothing Allowance, Health Care Package, Pension, Free Parking.
The Role: To join an Award Winning team who strive to provide the very best in customer service within a serviced office business. Due to expansion to this newly created team, we are looking for a hard working individual, who takes pride in their work and supports customers.
Working in a business centre you will have responsibility for providing a consistently high standard of customer care to the internal and external clients, being an ambassador of the business. Day to day supervision of the business centre operation and team, focusing on the company’s Mission of providing high quality customer service and revenue generation. Supporting the Centre Manager to ensure the centre maintains profitability and occupancy particularly in the services and meeting and conference room products.
The main emphasis of this role is ensuring the centre runs efficiently and cost effectively whilst providing the highest levels of customer service on a day to day basis. This will be achieved through effective co-ordination of the team. The Assistant Centre Manager has a key role to play within the centre’s operation, having responsibility for supervising the team under the direction of the Centre Manager. This will be through directing and delegating daily tasks and activities of Service Co-ordinators.
As this is mainly a hands-on role, the close working relationship with the team and clients will be key to the success of this role and the centre. The ability to supervise, coach and develop the team is important for the efficient running of a profitable centre, therefore the ability to communicate effectively at all levels is essential. Focusing on sales and marketing of the centre, you will be required to take an active part in the sales process, which includes completing views and supporting the business development functions.
Skills and Attributes required:
- Experience of leading a team, supervisory skills, office experience.
- Proven experience of coaching and developing a team.
- Telecomms experience is desirable, technical ability able to provide support to new customers with the set up of their phones on arrival.
- Able to troubleshoot connection issues, internet issues so excellent IT knowledge is essential.
- A very busy role and varied, a flexible approach and willingness to be proactive and involved.
- Able to work well under pressure.
- A high standard of personal presentation.
- Effective, articulate communication, providing first-line customer care on a daily basis, representing all of the clients that use the centre.
- A team player who takes pride in their work and customer service support.
- Excellent customer service skills.
- Able to problem solve and deal with people at all levels.
- Accurate, attention to detail, numeric.
- Excellent IT skills.
The Hours: 37.5 Hours per week Monday to Friday Between the hours of 8am and 5.30pm.
Assistant Centre Manager in Widnes employer: CV Recruitment
Contact Detail:
CV Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Centre Manager in Widnes
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for an Assistant Centre Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and team management. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your skills during interviews! Bring examples of how you've led a team or improved customer service in previous roles. This will help you stand out as the perfect fit for the Assistant Centre Manager position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Assistant Centre Manager in Widnes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your supervisory skills and any relevant office experience to show us you’re the right fit for the Assistant Centre Manager role.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how your previous experiences have prepared you for this position. We love seeing genuine enthusiasm!
Showcase Your Team Leadership: Since this role involves supervising a team, be sure to include examples of how you've successfully led or coached others in the past. We want to see your ability to motivate and develop a team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at CV Recruitment
✨Know the Company Inside Out
Before your interview, make sure to research the company thoroughly. Understand their mission, values, and what sets them apart in the serviced office business. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As an Assistant Centre Manager, you'll need to demonstrate your ability to lead and develop a team. Prepare examples from your past experiences where you've successfully supervised or coached others. Highlight how you can motivate a team to provide excellent customer service and maintain profitability.
✨Prepare for Customer Service Scenarios
Expect questions about handling difficult customer situations or improving customer satisfaction. Think of specific instances where you've gone above and beyond for a client. This will showcase your commitment to high-quality customer care, which is crucial for this role.
✨Brush Up on Your IT Knowledge
Since the role requires technical support for customers, be ready to discuss your IT skills. Familiarise yourself with common telecomms issues and solutions. Being able to troubleshoot problems will demonstrate your capability to support new customers effectively.
