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For Companies At a Glance
- Tasks: Join a dynamic team as an Operations Assistant, providing top-notch customer service daily.
- Company: Be part of an award-winning business centre focused on exceptional client care.
- Benefits: Enjoy perks like an annual clothing allowance, healthcare benefits, and quarterly bonuses.
- Why this job: This role offers a chance to develop skills in a supportive environment while making a real impact.
- Qualifications: We're looking for a team player with excellent communication skills and attention to detail.
- Other info: Work Monday to Friday mornings, with opportunities for personal growth and training.
The predicted salary is between 20000 - 28000 £ per year.
Operations Assistant
Bury, North Manchester
£12.21 Per Hour
£23,800 Per Year
Permanent Opportunity
Job Description
A fantastic new opportunity
To join an Award Winning team who strive to provide the very best in customer service
Due to expansion to this newly created team, we are looking for a hard working individual, who takes pride in their work and support to customers
Working in a business centre you will have responsibility for providing a consistently high standard of customer care to the internal and external clients, being an ambassador of the business
This is a varied role, working as part of a small team provide the full range of operational and customer services on a day to day basis
The Operations Assistant will support the Centre Manager and will deal with complex client issues, moving clients in and out of their office space
Responsible for ensuring the operation runs smoothly and efficiently
This role has a strong focus on the accounts functions within the business – including cash handling, receipting, banking, invoicing, debt collection
Involvement in: services, standards, facilities, security, health & safety, IT & telecommunications, house keeping, meeting and conference rooms set up
General client support, post, faxes, telephone answering, meeting and greeting visitors
Responsible for ensuring a high standard of service delivery is provided in all of these areas to maximise revenue generation.
The close working relationship with the Centre Manager and the team will be the key to the success of this role and the centre
The ability to develop and maintain relationships with clients, staff and suppliers is paramount
Participate in the demonstration of Centre services to prospective clients and attend client breakfasts and meetings as appropriate
To ensure that clients, visitors and suppliers receive a positive first impression of the Centre
Effective telephone answering, meeting and greeting and timeliness, speed and delivery of service, anticipating clients’ needs
Setting up of meeting and conference areas, dealing with catering procedures
Organising furniture
Maintain records and support in the preparation of reports and audits
Operate and provide IT and Telecommunications solutions to clients
Setting up telephone and internet connections, troubleshooting problems
Manage daily bookings to ensure catering and other requirements are met and delivered on time
Servicing the rooms by ensuring that set up is correct and maintained throughout the client stay
Food and beverage handling, preparation and clearing for client meetings and events
Effective planning and organising of time and tasks in line with needs of the team, the clients and the Centre
Work on the centre reception as the first point of contact for internal and external clients and visitors to the centre
Provide services for internal and external clients
Including document and presentation preparation, mail handling and sorting and sending, courier bookings and pick-ups and deliveries, booking of meeting rooms
Support new starters with training and coaching on job
Skills and Attributes required
A high standard of personal presentation
Effective, articulate communication, providing first-line customer care on a daily basis, representing all of the clients that use the centre
A team player who takes pride in their work and customer service support
Excellent customer service skills
Able to problem solve and deal with people at all levels
Accurate, attention to detail, numeric
Excellent IT skills
Benefits
Annual Clothing Allowance
Healthcare benefits
Quarterly Bonus
Skills and Attributes required
Confident communicator supporting clients’ needs
Friendly and outgoing with a can-do attitude willing to go the extra mile
Forward thinker able to work on own initiative
Hours
Mornings
37.5 Hours
Monday to Friday
#J-18808-Ljbffr
Operations Assistant employer: CV Recruitment
Contact Detail:
CV Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Assistant
✨Tip Number 1
Familiarise yourself with the specific operational tasks mentioned in the job description, such as cash handling and invoicing. This will help you demonstrate your understanding of the role during any interviews or discussions.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled client issues in the past. Being able to articulate these experiences will highlight your suitability for the role.
✨Tip Number 3
Network with current or former employees of the company, if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare to discuss your organisational skills and ability to manage multiple tasks effectively. The role requires excellent time management, so be ready to share how you prioritise tasks in a busy environment.
We think you need these skills to ace Operations Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Operations Assistant role. Emphasise your customer service experience, attention to detail, and any previous roles that involved problem-solving or team collaboration.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how you've provided excellent customer service in the past and how you can contribute to the team's success.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as effective communication, IT proficiency, and the ability to manage multiple tasks. Use concrete examples to demonstrate these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Operations Assistant role.
How to prepare for a job interview at CV Recruitment
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer care, be prepared to share specific examples of how you've provided excellent service in previous positions. Highlight your ability to handle complex client issues and demonstrate your commitment to ensuring a positive experience for all clients.
✨Demonstrate Teamwork and Collaboration
The Operations Assistant will work closely with the Centre Manager and other team members. Be ready to discuss how you have successfully collaborated with others in past roles, and emphasise your ability to build strong relationships with colleagues and clients alike.
✨Prepare for Problem-Solving Scenarios
Given the nature of the job, you may be asked to solve hypothetical problems during the interview. Think about potential challenges that could arise in an operations role and prepare to explain how you would approach these situations effectively.
✨Highlight Your IT Proficiency
As the role involves managing IT and telecommunications solutions, be sure to mention your technical skills. Discuss any relevant software or systems you are familiar with, and provide examples of how you've used technology to improve efficiency or resolve issues in previous jobs.