At a Glance
- Tasks: Manage customer inquiries and guide clients through home improvement projects.
- Company: Join Hampton Group, a dynamic leader in home improvement with 20+ years of experience.
- Benefits: Enjoy a competitive salary, uncapped commission, car allowance, and 22 days holiday.
- Other info: This is a full-time, permanent role with potential for significant earnings.
- Why this job: Be part of a supportive team with exciting growth opportunities and a focus on customer satisfaction.
- Qualifications: Experience in sales or customer relations, strong communication skills, and proficiency in CRM systems required.
The predicted salary is between 30000 - 35000 € per year.
Overview
A fantastic Sales / Customer Relations Manager job in Balsall Common, paying a salary of £30k - £35k + Excellent Commission, is available for Hampton Group.
Hampton Group is a fast-growing, dynamic Home Improvement and Construction Group with over 20 years of experience in delivering high-quality residential projects. With our own kitchen showrooms and manufacturing facilities, we offer a fully integrated service to customers across the Midlands. As we continue to expand our operations and pipeline into 2025 and beyond, we\'re seeking passionate, driven individuals to join our ambitious team.
Highlights
- Base salary of £30,000 - £35,000 based on experience
- Uncapped Commission (OTE £70k - £75k+)
- Car Allowance.
- Full Time, Permanent.
- 22 days holiday plus Bank Holidays.
- A supportive and ambitious team environment. Opportunity to be part of a growing business with exciting future prospects.
Job Overview
- Take inbound phone, email and in person enquiries for Home Improvement Projects across the Midlands.
- Guide clients through the sales journey, including: Coordinating and attending initial site visits with the costing team. Liaising with architects and planning professionals when necessary. Presenting and explaining detailed project proposals to clients. Working with inhouse designer to support clients with design and specification choices, ensuring all required information is clear and timely.
- Manage project / contract variations during the lifecycle, ensuring clear communication with the client and internal teams. Deliver exceptional customer service throughout the client journey, working closely with the project delivery team.
- Generate new business leads through planning letter campaigns, marketing initiatives, and relationship management.
- Analyse customer data and feedback to identify trends and opportunities for improving the client experience. Contribute to ongoing improvements in customer relationship management and business growth strategies.
Ideal Candidate
- Proven experience in a Customer Relations, Sales, or CRM role.
- Comfortable handling high value Projects.
- Confident, professional communicator with a strong customer-centric approach.
- Ability to manage multiple stakeholders and complex, sales processes.
- Target-driven, with a passion for exceeding sales goals and customer expectations.
- Strong written and verbal communication skills.
- Proficiency in CRM systems and Microsoft Office 365 suite.
If you are interested in this Sales / Customer Relations Manager job in Balsall Common, then please apply now!
Sales - Customer Relations Manager - Home Improvement in Balsall Common) employer: CV Locator
Hampton Group is an exceptional employer, offering a vibrant and supportive work culture that fosters growth and ambition. With competitive salaries, uncapped commission potential, and a commitment to employee development, we provide our team members with the tools and opportunities to thrive in the dynamic home improvement sector. Located in Balsall Common, our expanding operations promise exciting career prospects for those passionate about delivering high-quality residential projects.
StudySmarter Expert Advice🤫
We think this is how you could land Sales - Customer Relations Manager - Home Improvement in Balsall Common)
✨Tip Number 1
Familiarise yourself with the home improvement industry and the specific services offered by Hampton Group. Understanding their unique selling points will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the home improvement and construction sectors. Attend local events or join online forums to connect with potential colleagues or clients, which can provide valuable insights and possibly lead to referrals.
✨Tip Number 3
Prepare to discuss your experience with CRM systems and how you've used them to enhance customer relationships. Be ready to share specific examples of how you've successfully managed complex sales processes and exceeded targets in previous roles.
✨Tip Number 4
Showcase your communication skills by practising how you would explain project proposals to clients. Role-playing these scenarios with a friend can help you articulate your thoughts clearly and confidently, which is crucial for this position.
We think you need these skills to ace Sales - Customer Relations Manager - Home Improvement in Balsall Common)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer relations and sales. Use specific examples that demonstrate your ability to manage high-value projects and exceed sales goals.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for home improvement and your customer-centric approach. Mention how your skills align with the responsibilities outlined in the job description.
Highlight Communication Skills:Emphasise your strong written and verbal communication skills in both your CV and cover letter. Provide examples of how you've successfully communicated with clients and managed multiple stakeholders.
Showcase CRM Proficiency:If you have experience with CRM systems, make sure to mention it. Highlight any specific tools you’ve used and how they contributed to improving customer relationships or sales processes.
How to prepare for a job interview at CV Locator
✨Know Your Product Inside Out
Familiarise yourself with Hampton Group's services and products, especially in home improvement. Be prepared to discuss how these offerings can meet customer needs and enhance their experience.
✨Demonstrate Your Customer-Centric Approach
Prepare examples from your past experiences that showcase your ability to deliver exceptional customer service. Highlight situations where you went above and beyond to meet client expectations.
✨Showcase Your Communication Skills
As a Sales / Customer Relations Manager, strong communication is key. Practice articulating your thoughts clearly and confidently, both verbally and in writing, to demonstrate your professionalism.
✨Be Ready to Discuss Sales Strategies
Think about how you would generate new business leads and improve customer relationships. Be prepared to share your ideas on marketing initiatives and relationship management that could benefit the company.
