Centre Manager in Coventry

Location: Moat House and Neighbourhood Leisure Centre

Hours: 37.5 Hours

Rate of Pay: To be confirmed, dependent on experience

CV Life is seeking an inspiring and motivated Centre Manager to lead the continued success of Moat House Leisure and Neighbourhood Centre — a valued hub at the heart of the community. This is an exciting opportunity for an experienced manager who is passionate about people, community engagement, and delivering exceptional customer experiences.

As Centre Manager, you will lead and motivate a dedicated team to achieve outstanding standards of customer service, operational excellence, and community impact. Working closely with the Head of Operations – Neighbourhood and Communities, you will play a key role in managing the Centre’s facilities while developing and maintaining the unique partnerships that make the Centre such an important community asset.

We are looking for a dynamic and proactive individual with proven management experience and the ability to build strong relationships with stakeholders and user groups. The successful candidate will have experience in co-creating programmes with partners, alongside excellent organisational, planning, administration, IT, and communication skills. The ability to work independently, take initiative, and inspire others is essential. This role would suit someone who is enthusiastic, reliable, self-motivated, and committed to supporting the social objectives and values of CV Life.

In return, you will have the opportunity to make a real difference within the local community while working within a supportive and forward-thinking organisation. Salary to be discussed with successful candidates.

DBS Clearance will be required for the successful candidate.

CV Life is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.

Job Description

Reporting to: Head of Operations – Neighbourhood and Communities

Responsible for: Duty Managers, Recreation Attendants, Customer Service Advisors, Cleaners

Overall purpose and objective of the role

To be directly responsible for the day-to-day management of the Centre and its associated facilities.

Main duties of the role:

• To co-create with local communities and partners the holistic programming of Moat House Leisure and Neighbourhood Centre (MHLNC).
• A commitment to delivering an excellent visitor-focused experience at MHLNC.
• To be responsible for the day to day Operational Management of MHLNC.
• To be responsible for the Line management and professional development of the MHLNC team, adapting your style depending on the needs of your team.
• To develop systems to capture detailed KPI’s and customer feedback and regularly provide reports on key emerging trends.
• The management of the shared areas and wider tenant requirements within the leased areas of MHLNC.
• To contribute to the annual development of the CV Life, Coventry Sports Foundation business plans.
• To use insight and customer feedback and to develop the MHLNC annual site business plan with associated action plans and suite of KPIs that align to overarching CV Life vision and objectives.
• To be constantly involved in all areas of the Company’s Policy and Procedure reviews and manage such implementation and applications of policy within the Sports Centre environment.
• To work with the Facilities Management team to ensure all statutory requirements within the facility are adhered to.
• To structure and organise communication networks within the various departments within the Centre and lead meetings as appropriate.
• To work with the Head of Operations – Neighbourhood and Communities and other Centre Managers within the Company to develop complementary marketing campaigns to continually strive to increase usage and revenue generation.
• To liaise regularly with internal and external partners and sub-contractors to ensure that all partnership and delivery standards are met.
• To ensure MHLNC maintains accreditation to a quality assurance framework and demonstrates continuous improvement.
• To work with the Community Development team and other partners to deliver externally funded programmes and events that meet the needs of the local community.
• To work with the Lifestyles team to deliver a range of Health and Wellbeing programmes at MHLNC.
• To work with the Facilities Management team ensure that the Centre’s facilities are constantly maintained, cleaned, and presented to the highest of standards as could be expected within any similar facility within the leisure sector.
• To monitor and respond to any issues of security (in relation to the premises, staff, users, sub-contractors, and visitors) and to respond to alarm call outs as a designated ‘key holder’.
• To work some Duty Management shifts and provide cover during times of holidays and absenteeism.
• To work with the Head of Operations – Neighbourhoods and Communities to develop annual budgets and provide regular forecasts on actual performance.

This job description is neither exhaustive nor exclusive and may be reviewed and updated depending upon operational requirements and staffing levels.

Responsibilities for all employees

• To embrace and lead by example on the Company’s key values of PRIDE, PASSION and PURPOSE or those that might at any time be subsequently re-defined.
• To support the Company’s commitment to providing a safe environment for children, young people and vulnerable adults, ensuring awareness of the Company’s Safeguarding Policy, Procedures and Practice Guidance, and to be vigilant, reporting any safeguarding concerns without delay.
• To undertake all duties and fully comply with all of the Company’s general standards and those relating to the specific requirements of the role.
• To take care of their own health and safety and that of others who may be affected by their actions at work, and to co-operate with health and safety matters to help everyone meet their legal requirements.
• To co-operate with managers and colleagues to ensure environmental responsibilities are complied with.
• To carry out tasks at a range of sites that are either operated or managed by the Companies / Trusts or where services are delivered by the Companies / Trusts.
• To be involved in any aspects or opportunities for sharing of good practice, expertise and responsibilities within the Companies / Trusts.
• To generally help promote the work and public image of the Companies / Trusts, always maintaining high standards of customer service and personal appearance.
• To attend and fully engage with all internal training and development requirements and opportunities, and maintain such qualifications as required by the demands of the role.
• To interact positively with customers adopting a friendly and professional approach at all times.
• To comply with the General Data Protection Regulations when dealing with, maintaining, sharing and storing information.
• To undertake other duties as specified, which are appropriate to the qualifications, experience and general level of the post.

Person Specification

Essential Personal Attributes

• Excellent communicator to various levels of internal and external representation.
• Approachability to staff.
• High levels of self-motivation and organisation.
• Outwardly enthusiastic and confident.
• Reliability.
• Show a flexible approach to work.
• Supportive qualities that will encourage staff in their pursuit of personal goals.
• Ability to be positively persuasive and motivate individuals and teams.
• High standards in relation to the presentation of facilities and staff.

Essential Knowledge and Experience

• Working knowledge & experience of the day-to-day management of a Sports Centre.
• Knowledge of Health & Safety practices within a Sports Centre environment.
• Experience in business planning, budget, and financial analysis / management processes.
• Experience of cash handling, security practices & procedures.
• Experience/knowledge of using IT systems (Microsoft Office, Outlook, Teams etc) and digital skills.
• Experience in the implementation of policies and procedures.
• Previously held a management position.
• Experience in the development & marketing of facilities/activities.
• Experience in problem solving.
• Knowledge of Quality Systems (e.g. Quest).
• Consultative leadership and people management skills.
• Ability to work on own initiative & lead a team of people.
• Ability to work as part of a team.
• Ability to work and make decisions in unsupervised settings.
• Confidentiality in relation to issues of personnel.
• Organisational, planning and administration skills.
• Ability to work under pressure.
• Mentoring skills for more junior members of staff.
• Customer care skills.
• Ability to manage budgets.
• Literacy and numeracy skills.
• Event management.

Special Circumstances

• Ability to work unsociable hours including evenings, weekends, and Bank Holidays.
• Ability to travel between sites.
• Ability to be on call to attend at short notice.
• Enhanced DBS Clearance.
• Interest in working with underrepresented and disadvantaged community groups/individuals.

Location: Moat House Leisure and Neighbourhood Centre

Hours: 37.5 Hours

Salary: To be confirmed, dependent on experience

FREE health and fitness membership* ** FREE health and fitness membership for a family member or friend* ** FREE uniform for applicable roles FREE training for applicable roles DISCOUNTS on various Centre activities* FREE entry to venues* Access to the full range of CV Life Employee Benefits & Discounts

(*not applicable to casual workers)(**The two benefits combined can be worth £1000!)

We encourage and welcome applications from all ethnic groups and people with disabilities. Our aim is to build a diverse workplace and to become a truly inclusive employer with a workforce and visitor audience as diverse as the communities we serve. We seek to create an inclusive and welcoming environment for all those who work at CVLife. If you think this is the role and organisation for you then we would love to hear from you. Please complete our short application form (average 30 mins to complete) by clicking the Apply Online Button below. We shortlist for our vacancies on an ongoing basis, and we may close a vacancy earlier than the advertised date. Please submit your application as soon as possible to avoid disappointment.