Cafe Host in Coventry

CVLife are looking for a Café Host / Food and Beverage Assistant for our Café at the Xcel Sport and Leisure Centre. You and your colleagues will set the scene to deliver a truly memorable customer experience. We want everyone who visits to be treated as an individual, and for our staff to take immense pride in delivering a warm and welcoming personalised service. You will work as a small team ensuring our customers experience the ‘wow factor’ every time they visit.

Responsibilities of the Role

• Delivering the highest levels of customer service.
• Having excellent product knowledge and confidence to link sell, up sell and promote additional food and drink items.
• Preparing and serving food and drinks as required.
• Operating the till in line with cash handling procedures.
• Maintaining health, safety and cleanliness standards.

We are looking for someone who has experience in a customer facing role preferably in hospitality, but above all what’s important to us is your eagerness to learn and deliver exceptional customer service. The principal place of employment will be The Xcel Sport and Leisure Centre which has free on-site parking and good public transport links from Coventry city centre. Working days are: Monday to Friday 16:00 – 19:00 and Sundays 10.30-14.30.

Main duties of the role

• To provide a front-line service function in terms of Cofa’s Café/Bar serving Drinks & Snacks.
• To be involved in cash handling procedures and responsible for Till Balances.
• To ensure the Café/Bar and associated areas are cleaned and maintained to the standards laid down in Company Procedures, Health and Safety, and Food Hygiene Regulations.
• To maintain all storage areas in a clean & tidy condition and ensure Café/Bar is stocked as directed, bearing in mind stock rotation.
• To ensure sufficient stock is held in store to service Café/Bar requirements.
• To ensure products for sale are displayed in the advised manner.
• To complete daily bar diary and file in the advised place.
• To liaise with the Centre Manager regarding any Extraordinary Requirements.
• To complete weekly line cleaning.
• To complete Monthly Stocktaking.
• To be responsible for the Centre’s Vending Operation.
• To ensure legal requirements in terms of display and allergies are observed.
• To ensure a high standard of customer care is maintained at all times, responding to customer enquiries in line with Customer Policies.

This job description is neither exhaustive nor exclusive and may be reviewed and updated depending upon operational requirements and staffing levels.

Responsibilities for all employees

• To embrace and lead by example on the Company’s key values of PRIDE, PASSION and PERFORMANCE or those that might at any time be subsequently re-defined.
• To support the Company’s commitment to providing a safe environment for children, young people and vulnerable adults, ensuring awareness of the Company’s Safeguarding Policy, Procedures and Practice Guidance, and to be vigilant, reporting any safeguarding concerns without delay.
• To undertake all duties and fully comply with all of the Company’s general standards and those relating to the specific requirements of the role.
• To take care of their own health and safety and that of others who may be affected by their actions at work, and to co-operate with health and safety matters to help everyone meet their legal requirements.
• To co-operate with managers and colleagues to ensure environmental responsibilities are complied with.
• To carry out tasks at a range of sites that are either operated or managed by the Companies / Trusts or where services are delivered by the Companies / Trusts.
• To be involved in any aspects or opportunities for sharing of good practice, expertise and responsibilities within the Companies / Trusts.
• To generally help promote the work and public image of the Companies / Trusts, always maintaining high standards of customer service and personal appearance.
• To attend and fully engage with all internal training and development requirements and opportunities, and maintain such qualifications as required by the demands of the role.
• To interact positively with customers adopting a friendly and professional approach at all times.
• To comply with the General Data Protection Regulations when dealing with, maintaining, sharing and storing information.
• To undertake other duties as specified, which are appropriate to the qualifications, experience and general level of the post.

Person Specification

• Presentable in personal appearance.
• Enthusiastic and confident.
• Honest, Reliable and Trustworthy.
• Organised and Hardworking.
• Numerate & Literate.

Essential Knowledge and Experience

• Knowledge of front facing catering operation.
• Knowledge of stock rotation.
• Experience of cash handling.
• Experience of touch screen tills.
• Level 2 Award in Allergy Awareness.
• Ability to work unsupervised.
• Customer Service Skills.
• Customer care skills.

Special Circumstances

• Ability to work unsociable hours including evenings, weekends, and Bank Holidays.
• Ability to travel between sites.
• Interest in working with underrepresented and disadvantaged community groups/individuals.

We encourage and welcome applications from all ethnic groups and people with disabilities. Our aim is to build a diverse workplace and to become a truly inclusive employer with a workforce and visitor audience as diverse as the communities we serve. We seek to create an inclusive and welcoming environment for all those who work at CVLife.

If you think this is the role and organisation for you then we would love to hear from you. Please complete our short application form (average 30 mins to complete) by clicking the Apply Online Button below. We shortlist for our vacancies on an ongoing basis, and we may close a vacancy earlier than the advertised date. Please submit your application as soon as possible to avoid disappointment.