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- Tasks: Support parts and service duties, ensuring top-notch customer service.
- Company: Join Crossroads Truck & Bus, specialists in Volvo trucks across Yorkshire and Lincolnshire.
- Benefits: Enjoy excellent training, a contributory pension, healthcare cash plan, and loyalty bonuses.
- Why this job: Be part of a supportive team focused on delivering first-class service and personal growth.
- Qualifications: A positive attitude and teamwork skills are essential; experience is a plus but not required.
- Other info: Office-based role with a Monday to Friday shift pattern from 08:00 to 17:00.
The predicted salary is between 24000 - 36000 £ per year.
Crossroads Truck & Bus Ltd is the Volvo Truck and Bus specialists across Yorkshire and Lincolnshire. We provide a total transport solution for the industry, from new trucks to used trucks, and parts and servicing for trucks, buses and trailers.
A fantastic opportunity has arisen for a hybrid WSU supporting both parts and service duties at our Lincoln depot. Working alongside our current parts and service team, the successful candidate will be responsible for a range of duties supporting these two functions. From organising parts and arranging the pre-pick process to ensuring the customer is kept up to date with vehicle repairs, ensuring the main dealer way of working is followed. You must be a great team player and exceed customer expectations in delivering a 1st class service.
Shift Pattern: Monday to Friday 08.00am until 17.00pm. Office based position.
Requirements:
- As a workshop support unit administrator, you must have a positive, ‘can do’ attitude, and willingness to work as part of an effective team.
- Commercial experience in a similar environment or previous experience within a similar role would be a distinct advantage; however, full training will be provided.
- Communication both internal and external is key within this role.
Benefits:
- Excellent in house and Volvo product training programme.
- Rewards gateway platform available for scheme members.
- Excellent contributory pension scheme.
- Loyalty bonus.
- Comprehensive healthcare cash plan to help with healthcare costs such as physio, optician and dentist.
Crossroads Truck and Bus prides ourselves on providing excellent levels of customer service first time every time. Our commitment to our staff, training and well-being is at the forefront of our business.
Workshop Support Unit employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Support Unit
✨Tip Number 1
Familiarise yourself with the Volvo Truck and Bus brand. Understanding their products and services will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network with current employees or industry professionals on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 3
Prepare to discuss your teamwork skills and customer service experiences. Since the role emphasises collaboration and exceeding customer expectations, having specific examples ready will make you stand out.
✨Tip Number 4
Research common challenges faced in workshop support roles. Being able to discuss how you would tackle these challenges can demonstrate your proactive approach and problem-solving skills during interviews.
We think you need these skills to ace Workshop Support Unit
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Workshop Support Unit position. Tailor your application to highlight how your skills and experiences align with these needs.
Highlight Relevant Experience: If you have previous experience in a similar role or environment, make sure to emphasise this in your CV and cover letter. Use specific examples to demonstrate your ability to support both parts and service duties effectively.
Showcase Communication Skills: Since communication is key in this role, provide examples in your application that showcase your strong communication skills, both internal and external. This could include experiences where you successfully interacted with customers or team members.
Express Your Team Player Attitude: Convey your positive, 'can do' attitude in your application. Mention instances where you worked as part of a team to achieve a common goal, as this aligns with the company's emphasis on teamwork and customer service.
How to prepare for a job interview at CV-Library
✨Show Your Team Spirit
As a Workshop Support Unit administrator, being a great team player is crucial. During the interview, share examples of how you've successfully collaborated with others in previous roles. Highlight your ability to support both parts and service teams effectively.
✨Demonstrate Customer Focus
Crossroads Truck & Bus values excellent customer service. Prepare to discuss how you have exceeded customer expectations in past positions. Think of specific instances where you went above and beyond to ensure customer satisfaction.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. Be ready to explain how you would keep customers updated on vehicle repairs and how you handle internal communications within a team.
✨Embrace a 'Can Do' Attitude
The job requires a positive attitude and a willingness to tackle challenges. Be prepared to discuss situations where you've faced obstacles and how your proactive approach helped you overcome them. This will demonstrate your fit for the company's culture.
