Travel Consultant

Travel Sales Consultant required by required by a Friendly, Active Travel, Tour Company. £25K per annum. Based in Hertfordshire. Travel Sales Consultants deliver excellent customer service by promoting and selling group tours. They convert enquiries into sales, upsell and cross-sell, while also managing administrative tasks related to bookings, such as flight arrangements, with a consultative and empathetic approach to client needs. Travel Sales Consultant Responsibilities: • Leverage expertise to guide customers in selecting the ideal holiday to various global destinations. • Utilize strong sales abilities to meet monthly targets and identify upselling opportunities. • Build and maintain customer relationships, providing outstanding service and cultivating a personal client base. • Respond quickly and effectively to inquiries via web/live chat. • Proactively generate sales through lead follow-ups and outbound calls. • Ensure customer satisfaction and uphold the company’s reputation through excellent service. • Share in-depth product knowledge with clients and team members. • Collaborate with Tour Leaders and other key stakeholders to foster relationships. • Keep clients informed with regular updates on pending queries. • Understand and support the team’s administrative tasks. • Participate in overseas educational/UK trips and occasionally attend trade events as needed. • Adhere to the company’s Health and Safety policies. • Be available to work Saturdays on a rotation and remain flexible with hours. Travel Sales Consultant Skills and Experience: • Previous sales experience, preferably in the travel industry. • Strong customer service skills and a drive to succeed. • Friendly, professional phone etiquette. • Good understanding of geography. • A passion for walking and travel experience. • A consultative, empathetic approach to customer needs. • Ability to inspire enthusiasm for walking holidays in clients. • Excellent communication skills, both written and verbal. • Ability to perform well under pressure. • Flexible, adaptable, and able to manage multiple tasks. • Self-motivated and capable of working independently, as well as within a team. • Keen attention to detail and accuracy. • Familiarity with GDS (Amadeus) is preferred but not required, as training is available. Travel Sales Consultant Additional Info: • Monday – Friday, 9am – 5.30pm • Hybrid working 3:2 • Travel! If you would like to apply for this Travel Sales Consultant role please send your CV with a cover note explaining your suitability to (url removed)