Trace counter manager

Trade Counter Manager – Glazing Products | Full-Time Opportunity An established glazing and window solutions business near Loudwater is seeking an experienced and commercially-minded Trade Counter Manager to take the lead in running its trade counter operation. This is a key position for someone with strong customer service and organisational skills who can confidently manage both walk-in and trade customer enquiries from first contact through to order fulfilment. This is a hands-on, autonomous role with real responsibility and scope for progression as the business grows. Key Responsibilities: * Manage day-to-day operations of the trade counter, serving retail and trade customers in person, by phone, and via email * Provide expert advice and guidance on glazing product options to meet customer requirements * Handle all aspects of the order process, including quoting, supplier ordering, scheduling installations, and keeping customers informed * Build and maintain strong customer relationships to encourage repeat business * Quickly and effectively resolve any customer queries or issues * Raise invoices and support payment collection * Manage stock levels and deliveries, including chasing, checking, and logging deliveries * Maintain a clean, organised, and professional trade counter environment * Carry out administrative tasks, maintain accurate records, and use standard office software including Excel, Word, and Outlook Requirements: * Minimum 2 years’ experience working on or managing a trade counter * Experience in glazing or construction-related products is a strong advantage * Excellent communication and interpersonal skills * High level of organisation and ability to manage multiple tasks effectively * Proactive and problem-solving mindset * Confident using Microsoft Office software (Excel, Word, Outlook) * Fluent in English with solid maths skills * Must live within commutable distance of the High Wycombe area * Right to work in the UK Benefits: * Competitive salary: £25,000 – £30,000 per year, depending on experience * Performance-related bonus scheme * 24 days holiday plus bank holidays * Monday to Friday schedule – no weekend work * Opportunities for professional growth and advancement Job Type: Full-time, Permanent Schedule: Monday to Friday only Experience: Trade Counter: 2 years (required)