Service Engineer

JOB TITLE: Field Service Engineer INDUSTRY: Robotics LOCATION: North Midlands (1 hour from Telford) SALARY: £40 – 45k+ company car and other additional benefits Job Purpose To work as part of a small, professional Field Service Team providing service, support and maintenance to our Customers throughout the UK and Ireland. Job Overview * Provide repair and maintenance services to Customers in-house and on-site. * Complete all relevant documentation relating to both robot/equipment performance and Field Service calls. * Work with Technical Manager to promote services portfolio to customers * Complete all necessary processes for Stock maintenance and visibility. * Integrate and work with the existing Service and Applications Team Main Responsibilities * Provide Customers with repair services either in-house or on-site, alongside services for troubleshooting, maintenance and basic programming for our robots on scheduled, emergency or 24/7 basis. * Diagnose, repair and maintain both 4- and 6-axis robot systems and associated controllers. * Respond to customer service issues by telephone / electronic means as required. * Document robot and related equipment performance, reporting the results for the purpose of troubleshooting, repair and restart of customer robot systems. * Complete detailed Field Service reports for all customer calls, document any service interventions in our CRM database and complete all related administration. * Coordinate responsibilities, activities and schedule with Team Members and Technical Manager to ensure customer satisfaction. * Communicate frequently with customers to ensure that all expectations are being met. * Liaise with the relevant department in France for the return of parts under warranty. * Maintain full visibility of stock including spare parts, ensuring that the appropriate administration is completed, and relevant IT systems are updated in a timely manner. * Learn robot programming language to be able to provide simple support and instruction. * To be included in the 24/7 on call rota. This may require response to call outs outside of standard working hours. * To support the Training Manager in the delivery of maintenance/user training courses as and when required. Skills & Qualifications * A Higher Level Engineering qualification or equivalent is desirable but proven experience will be considered * Minimum of 3 years automation and/or Technical Service experience. * Experience of electrical/electronic and mechanical troubleshooting, preventative maintenance as well as repair and refurbishment. * Experience of reading and interpreting electrical/mechanical drawings and related technical documents. * Knowledge of mechanical engineering. * Previous experience of working with SAP would be advantageous. * Good computer skills including Microsoft Office. * Strong communication skills including the ability to communicate at all levels. * A full UK driving license. Working Conditions * Hybrid role between office base and Customer sites as required. * Company vehicle will be provided. * Potential for occasional international travel. * All necessary IT equipment – including laptop and mobile phone shall be provided