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For Companies At a Glance
- Tasks: Manage IT service delivery and vendor relationships while ensuring compliance with SLAs.
- Company: Join a dynamic team in South Birmingham focused on optimising IT services.
- Benefits: Enjoy a hybrid work model with two days on-site and a competitive salary.
- Why this job: Be part of a proactive environment that values continuous improvement and stakeholder engagement.
- Qualifications: Experience in ITIL/ITSM, strong communication skills, and proficiency in ServiceNow required.
- Other info: This is a 6-month fixed-term contract offering a chance to make a real impact.
We are seeking a Service Delivery Manager for a 6-month fixed-term contract in South Birmingham. The successful candidate will be responsible for ensuring the effective delivery of IT services to the business, leveraging their expertise in vendor management, ITIL and IT Service Management (ITSM).
Primarily you will be:
- Managing outsourced Application providers, Network, Telephony and Desktop Services providers
- Managing internal business Incident, Problem, Change requests
- Owning and coordinating response to P1's
- Bringing continual improvement to the clients ServiceNow platform, maximising the system config and processes in combination with development team
Key Responsibilities:
- Ensuring compliance with agreed SLAs and KPIs.
- Build rapport and manage relationships with stakeholders, ensuring their needs and expectations are met.
- Handle supplier management, ensuring that external vendors deliver quality services.
- Utilize ServiceNow for incident, problem, and change management processes.
- Continuously improve service delivery processes and identify areas for optimization.
Skills and Qualifications:
- Proven experience in ITIL / ITSM.
- Strong stakeholder management skills.
- Experience in supplier management.
- Proficiency in using ServiceNow.
- Excellent communication and problem-solving skills.
This role offers a challenging and dynamic environment for a proactive and experienced Service Delivery Manager. Please apply in the first instance if you feel this is a very close match.
Service Delivery Manager employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Familiarise yourself with ITIL and ITSM frameworks if you haven't already. Understanding these concepts deeply will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Research the specific vendors and service providers that the company works with. Being knowledgeable about their services and how they align with the company's needs can give you an edge during discussions.
✨Tip Number 3
Prepare examples of how you've successfully managed stakeholder relationships in the past. Highlighting your communication skills and ability to meet expectations will resonate well with the hiring team.
✨Tip Number 4
Get comfortable with ServiceNow, especially its incident, problem, and change management functionalities. If possible, try to get hands-on experience or tutorials to showcase your proficiency during the interview.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in ITIL, ITSM, and vendor management. Use specific examples that demonstrate your skills in managing service delivery and stakeholder relationships.
Craft a Compelling Cover Letter: In your cover letter, explain why you are the perfect fit for the Service Delivery Manager role. Mention your familiarity with ServiceNow and how you've successfully improved service delivery processes in previous roles.
Highlight Relevant Achievements: When detailing your work experience, focus on achievements that relate to the key responsibilities of the role. For instance, discuss how you ensured compliance with SLAs and KPIs or improved incident management processes.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Delivery Manager.
How to prepare for a job interview at CV-Library
✨Showcase Your ITIL and ITSM Knowledge
Make sure to highlight your experience with ITIL and IT Service Management during the interview. Be prepared to discuss specific examples of how you've applied these frameworks in previous roles, particularly in managing incidents and changes.
✨Demonstrate Stakeholder Management Skills
Since building rapport with stakeholders is crucial for this role, come equipped with examples of how you've successfully managed relationships in the past. Discuss any challenges you faced and how you overcame them to meet stakeholder expectations.
✨Prepare for Supplier Management Scenarios
Expect questions related to supplier management. Think about your experiences working with external vendors and be ready to share how you ensured they delivered quality services while adhering to SLAs and KPIs.
✨Familiarise Yourself with ServiceNow
As proficiency in ServiceNow is essential, brush up on its functionalities, especially regarding incident, problem, and change management processes. Be ready to discuss how you've used ServiceNow to improve service delivery in your previous roles.
