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For Companies At a Glance
- Tasks: Manage service calls, communicate with customers, and ensure smooth operations.
- Company: Join a reputable security company with over 30 years of experience.
- Benefits: Enjoy free parking, a pension plan, and a death in service policy.
- Why this job: Be part of a supportive team and enhance your customer service skills.
- Qualifications: Experience with SORs, SLAs, and service management systems is essential.
- Other info: This is a full-time, permanent role based in Oldham.
A fantastic opportunity to join a well-established security company, with over 30 years’ experience. They are looking for an experienced Service Controller to join their team.
£24,960 Full time | Permanent | onsite free parking | pension | Death in service policy
Main Responsibilities:- Reviewing, closing down and processing completed calls and issuing of engineer’s worksheets to clients where required.
- Communicating with customers on the completion of calls or need for further actions explaining action being taken.
- Leading on and providing response to customer queries and complaints escalated from customer service agents.
- Handling further actions received, processing actions required to enable service co-ordinators to rebook calls through to completion.
- Good understanding and ability to interpret engineer notes and update/amend where necessary to improve communication flow.
- Closing calls which have potential to exceed SOR or Service Level Agreement and forwarding to either sales team or communicating with customer to agree next action.
- 2nd line answering of telephone enquiries.
- An understanding of SOR’s and SLA’s.
- Experience in use of a tracker system and service management system.
- Communication and interpersonal skills, including good customer service skills.
- Ability to work on own initiative and as part of a team.
If you are in the local area and looking for a new Service Controller position then please apply; if your application is successful one of the 4way Recruitment team will be in touch.
Service Controller - Oldham employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Controller - Oldham
✨Tip Number 1
Familiarise yourself with the specific Service Level Agreements (SLAs) and Statements of Requirements (SORs) relevant to the security industry. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Brush up on your customer service skills, especially in handling complaints and queries. Consider role-playing scenarios with a friend to practice your responses, as this will prepare you for real-life situations you may encounter in the job.
✨Tip Number 3
Gain hands-on experience with tracker systems or service management software if you haven't already. Many companies offer free trials or tutorials online, which can give you a competitive edge when discussing your technical skills during the interview.
✨Tip Number 4
Network with current or former employees of the company through platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage in your discussions during the hiring process.
We think you need these skills to ace Service Controller - Oldham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Service Controller. Emphasise your customer service skills, understanding of SORs and SLAs, and any experience with tracker systems.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your experience in handling customer queries and complaints, and how you can contribute to improving communication flow within the team.
Showcase Relevant Experience: In your application, provide examples of past roles where you successfully managed service calls or customer interactions. Highlight any achievements that demonstrate your ability to work independently and as part of a team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Controller role.
How to prepare for a job interview at CV-Library
✨Know Your SORs and SLAs
Make sure you have a solid understanding of Service Order Requests (SORs) and Service Level Agreements (SLAs). Be prepared to discuss how you've managed these in previous roles, as this will show your familiarity with the key responsibilities of the Service Controller position.
✨Demonstrate Customer Service Skills
Since excellent customer service is crucial for this role, think of specific examples where you've successfully handled customer queries or complaints. Highlight your communication skills and how you resolved issues effectively.
✨Familiarise Yourself with Tracker Systems
Research the tracker systems commonly used in the industry. If you have experience with a specific system, be ready to discuss how you used it to improve service delivery and maintain accurate records.
✨Show Initiative and Teamwork
Prepare to talk about instances where you've taken the initiative in your previous roles, as well as how you've collaborated with team members. This will demonstrate that you can work independently while also being a valuable team player.
