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For Companies At a Glance
- Tasks: Assist customers with enquiries and provide updates on their vehicles.
- Company: Join a reputable car dealership in Wrexham known for its support and training.
- Benefits: Enjoy a competitive salary, no weekend work, and uncapped bonuses.
- Why this job: Be part of a successful team focused on hybrid and electric vehicle advancements.
- Qualifications: 1 year of experience in a similar role and a passion for customer service.
- Other info: Training and development opportunities available as the brand evolves.
Role - Service Advisor/Service Receptionist
Salary - £28,600 basic OTE £34,600 (NO WEEKENDS)
Location - Wrexham
Richard Abson Group are helping a main car dealership in Wrexham to find a quality Service Advisor / Service Receptionist. The business is a well-known and reputable dealer group in the area, working with several brands. They’re offering progression, support, and fantastic training.
This is an amazing opportunity for a Service Advisor to work with a hugely successful brand, supported by an outstanding employer who are willing to continually invest in your training and development as the brand moves towards the new hybrid and electric era and continues to remain relevant and at the top of their game.
As a Service Advisor / Service Receptionist, you will be assisting customers with enquiries, technical information, and providing progress updates on their vehicles, as well as sales of Service Plans and additional services.
Requirements to be considered for the role of Service Advisor / Service Receptionist:
- At least 1 year’s experience in the same role or similar (within the main dealer network).
- Enthusiasm and passion about customer service and sales.
- Use of Kerridge and 1Link (preferred).
Salary and working hours:
The Service Advisor basic salary of up to £28,600, with additional (uncapped) bonuses for hours sold, up/cross-sales, and service plan sales - earning £34,600. Working hours are Monday to Friday 8am-5:30pm and NO WEEKENDS!
If this role is of interest to you then please APPLY NOW! Or contact Jake Jones at Richard Abson Group.
Service Advisor Motor Trade Job employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor Motor Trade Job
✨Tip Number 1
Familiarise yourself with the specific brands and services offered by the dealership. This knowledge will not only help you answer customer queries more effectively but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Brush up on your customer service skills, especially in a motor trade context. Think of examples from your past experience where you went above and beyond for a customer, as these stories can be great conversation starters in interviews.
✨Tip Number 3
If you have experience with Kerridge and 1Link, be prepared to discuss how you've used these systems in your previous roles. If not, consider doing a bit of research or even a short online course to get familiar with them.
✨Tip Number 4
Network with current or former employees of the dealership or similar businesses. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Service Advisor Motor Trade Job
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly understand the responsibilities of a Service Advisor. Familiarise yourself with customer service expectations and the technical aspects of the role, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous experience in similar roles, particularly within the main dealer network. Mention specific achievements or skills that demonstrate your ability to excel in customer service and sales.
Show Enthusiasm for the Industry: Express your passion for the motor trade and customer service in your application. Use examples from your past experiences to illustrate your enthusiasm and commitment to providing excellent service.
Tailor Your Application: Customise your CV and cover letter for this specific position. Mention the dealership's focus on training and development, and explain how you would benefit from and contribute to their goals, especially in relation to hybrid and electric vehicles.
How to prepare for a job interview at CV-Library
✨Show Your Passion for Customer Service
As a Service Advisor, your enthusiasm for customer service is crucial. Be prepared to share examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to providing excellent service.
✨Familiarise Yourself with the Tools
If you have experience with Kerridge and 1Link, make sure to mention it during the interview. If not, do a bit of research on these systems so you can discuss how you would adapt to using them. Showing that you're proactive about learning new tools can set you apart.
✨Prepare for Technical Questions
Since you'll be assisting customers with technical information, brush up on common vehicle issues and service plans. Being able to confidently answer technical questions will show that you're knowledgeable and ready to assist customers effectively.
✨Highlight Your Sales Experience
This role involves selling service plans and additional services, so be ready to discuss your sales experience. Share specific examples of how you've successfully upsold or cross-sold in the past, as this will illustrate your ability to contribute to the dealership's success.
