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- Tasks: Be the face of our service department, managing bookings and ensuring customer satisfaction.
- Company: Join one of the UK's leading automotive brands, specialising in Toyota/Lexus.
- Benefits: Enjoy a competitive salary, unlimited commission, and comprehensive benefits including healthcare and pension.
- Why this job: Work with innovative hybrid technology and grow your career in a dynamic environment.
- Qualifications: Experience as a Service Advisor and a full UK driving licence are essential.
- Other info: Manufacturer-backed training provided to enhance your skills.
Location: Edgware, London
Salary: up to £29k with a realistic OTE of up to £47k+
Hours: 8am - 6pm Monday to Friday – 1 in 3 Saturdays from 8am - 1pm
Join the Team at One of the UK’s Leading Automotive Brands Toyota! Are you passionate about cars and delivering exceptional customer experiences? We’re looking for a Service Advisor to join Toyota Edgware dealership! This role offers unlimited upsell commission, a team bonus, and the opportunity to work with one of the most innovative hybrid technology brands.
What You’ll Do:
- Be the face of our service department—greet customers in person and over the phone.
- Manage service and MOT bookings, ensuring smooth and efficient processes.
- Present repair options and costs transparently to customers.
- Provide an honest and memorable sales experience, ensuring customer satisfaction every step of the way.
- Upsell additional services, products, or plans, boosting your earning potential.
- Stay organised and proactive in a fast-paced environment, ensuring all work is completed on time and customers are kept informed.
What We’re Looking For:
- Experience as a Service Advisor is a must.
- A natural ability to deliver exceptional customer service and a desire to sell.
- A full UK driving licence.
- Someone who thrives under pressure and in a dynamic, fast-paced environment.
- A drive to succeed and grow within the automotive industry.
Why Join Us?
- A competitive basic salary with unlimited commission potential.
- An employee-focused workplace that values your growth and career aspirations.
- Comprehensive benefits including pension, healthcare, and car leasing schemes.
- Manufacturer-backed training to enhance your skills, especially with hybrid technology.
- Exciting progression opportunities with a business that’s growing and evolving.
About Us: We are one of the UK’s leading automotive dealership groups, specialising in Toyota/Lexus. With over 500 employees across 11 retail dealerships, we’re dedicated to excellence, innovation, and customer satisfaction.
What’s Next? Ready to take your career to the next level with a team that’s as driven as you are? Apply now and become part of a company that’s shaping the future of automotive service and sales.
Service Advisor employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with Toyota's latest hybrid technology and services. Being knowledgeable about the products will not only impress your interviewers but also show your genuine interest in the brand.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter as a Service Advisor. This will help you articulate how you would handle customer inquiries and upselling opportunities effectively.
✨Tip Number 3
Network with current or former employees of Toyota dealerships. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview.
✨Tip Number 4
Prepare specific examples from your past experience that demonstrate your ability to thrive under pressure and deliver exceptional customer service. Highlighting these experiences will make you stand out as a candidate.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Service Advisor at Toyota. Familiarise yourself with the key tasks such as managing service bookings and providing exceptional customer service.
Tailor Your CV: Highlight your relevant experience as a Service Advisor or in customer service roles. Emphasise any achievements related to upselling or customer satisfaction to align with what Toyota is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for cars and customer service. Mention specific examples of how you've excelled in similar roles and how you can contribute to Toyota's success.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at CV-Library
✨Show Your Passion for Cars
Make sure to express your enthusiasm for the automotive industry during the interview. Share any personal experiences or knowledge about Toyota and its innovative hybrid technology, as this will demonstrate your genuine interest in the role.
✨Highlight Customer Service Skills
Since the role involves delivering exceptional customer experiences, be prepared to discuss specific examples of how you've provided excellent service in previous positions. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Organisational Skills
The job requires managing service and MOT bookings efficiently. Be ready to talk about how you stay organised in a fast-paced environment. Mention any tools or techniques you use to keep track of tasks and ensure timely communication with customers.
✨Prepare for Upselling Scenarios
Since upselling is a key part of the role, think of ways you can present additional services or products to customers. Prepare a few scenarios where you successfully upsold in the past, focusing on how it benefited both the customer and the business.
