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For Companies At a Glance
- Tasks: Join our team to support DELL and HP server builds, configurations, and repairs.
- Company: We're a top international IT hardware distributor with over 20 years of experience.
- Benefits: Enjoy a competitive salary, 24 days holiday, private medical insurance, and fun office perks.
- Why this job: Be part of a dynamic team in a fun environment with opportunities for growth and learning.
- Qualifications: Experience in technical support and strong knowledge of server hardware is essential.
- Other info: Office-based role with games facilities like darts and arcade machines for a relaxed atmosphere.
My client, a leading international hardware distributor specialising in DELL and HP servers, has an opening for an experienced Senior Server Support Engineer to join the company's existing team, supporting client builds for server hardware configuration, building, testing, and repairs. This will be an office-based role, with the hours of work 8:45 am - 17:45 pm Mon - Fri.
Salary and Benefits
Dependant on experience £40,000 - £60,000
- Salary sacrifice pension
- 24 days holiday plus your Birthday
- Group Life Assurance
- Employee Assistance Program
- Private Medical Insurance
- Salary sacrifice electric cars and bike schemes
- Onsite parking and EV charging
The Company
My client is a leading international IT hardware distributor, located in Berkshire. They specialise in tailored configured hardware server solutions, providing servers from leading manufacturers. Established for more than 20 years, the technical department is a fun and enjoyable place to work, providing staff with games facilities within the office, including darts and arcade machines.
The Day to Day Role
- Take overall responsibility for the planning, building, configuration and testing of DELL and HP servers for client orders.
- Provide timely and effective technical support to customers via email and phone.
- Document and track customer issues and resolutions in our support system.
- Resolve hardware build issues within the warehouse, adhering to DELL cable routing diagrams and machine specs.
- Communicate with sales representatives regarding issues with builds and further their understanding of products.
- Write documentation on new servers and issue resolution for internal and external use.
- Troubleshoot and support network configurations, including familiarity with switches and routing protocols.
- Apply basic knowledge of programming languages such as C++, Python and Linux command line to enable customers to resolve hardware issues.
The Experience You Will Have:
- Proven experience in technical support.
- Strong knowledge of server hardware, particularly with DELL and HP products, network troubleshooting, and switch configurations.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Customer-focused with a commitment to providing exceptional service.
Desirable Experience But Not Essential:
- Basic programming skills in C++ and Python are a plus.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional, Dell) are a plus.
- Experience with Microsoft NAV Dynamics, Office 365, VPNs, SQL, Metabase, and MDM systems.
Senior Server Support Engineer (DELL/HP Servers) employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Server Support Engineer (DELL/HP Servers)
✨Tip Number 1
Familiarise yourself with DELL and HP server products. Understanding the specific hardware configurations and common issues can give you an edge during interviews, as you'll be able to speak confidently about your experience and knowledge.
✨Tip Number 2
Brush up on your troubleshooting skills, especially regarding network configurations and switch setups. Being able to demonstrate your problem-solving abilities in real-time scenarios can impress potential employers.
✨Tip Number 3
Prepare to discuss your customer service approach. Since the role requires excellent communication skills, think of examples where you've successfully explained technical concepts to non-technical users.
✨Tip Number 4
If you have any relevant certifications, be ready to highlight them. Even if they are not essential, they can set you apart from other candidates and show your commitment to professional development.
We think you need these skills to ace Senior Server Support Engineer (DELL/HP Servers)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with DELL and HP servers, technical support roles, and any relevant certifications. Use specific examples to demonstrate your skills in server configuration and troubleshooting.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for server support and your customer-focused approach. Mention your familiarity with network configurations and programming languages like C++ and Python, as these are desirable skills for the role.
Highlight Relevant Experience: In your application, emphasise your proven experience in technical support and your ability to communicate complex technical concepts to non-technical users. This will show that you can provide exceptional service to customers.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Senior Server Support Engineer.
How to prepare for a job interview at CV-Library
✨Showcase Your Technical Expertise
Make sure to highlight your experience with DELL and HP servers during the interview. Be prepared to discuss specific projects where you configured, built, or troubleshot server hardware, as this will demonstrate your hands-on knowledge.
✨Communicate Clearly
Since the role requires explaining technical concepts to non-technical users, practice articulating complex ideas in simple terms. This will show that you can bridge the gap between technical and non-technical stakeholders effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare examples of past experiences where you resolved hardware issues or provided exceptional customer support, as these will illustrate your ability to handle real-world challenges.
✨Familiarise Yourself with Company Culture
Research the company’s culture and values, especially their emphasis on a fun work environment. Mentioning how you appreciate a collaborative and enjoyable workplace can resonate well with the interviewers and show that you would be a good fit.
