Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Build strong relationships with residents and support them during housing projects.
- Company: Join a leading contractor focused on social housing and community impact.
- Benefits: Enjoy a modern work environment with opportunities for personal growth and development.
- Why this job: Make a real difference in people's lives while working on meaningful housing projects.
- Qualifications: Experience with main contractors and a full clean driving licence required.
- Other info: Be part of a forward-thinking team that values your unique skills and personality.
The predicted salary is between 36000 - 60000 £ per year.
My client, a leading main contractor, are looking for a Senior Resident Liaison Officer to join their team delivering Social Housing Planned Works across Brent and surrounding areas. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is essential.
Key Responsibilities include:
- Providing guidance and support to a team of RLO's as well as supporting the Project Manager
- Working on planned maintenance projects
- Decent Homes programme experience
- Full clean driving licence with own vehicle
- Kitchen and bathroom scheme and voids experience
- Some External Works
- Pre entry visits and company inductions
- Collect tenancy agreement/approval forms
- Visiting tenants in their homes and advising them on when and what work is being carried out
- Acting as the main point of contact and dealing with any problems/queries that tenants may have
- Contacting neighbourhood housing associations and establishing working relations with them
- Visiting properties that are being refurbished with potential tenants and advising them on completion dates
- Attending and chairing tenant forum meetings to advise tenants of works being carried out
Salary & Benefits:
You will be working for a modern, forward-thinking business that believes the strengths, skills and personalities of their people are the key to the group's success.
For more info please apply to (url removed).
Senior RLO employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior RLO
✨Tip Number 1
Familiarise yourself with the Decent Homes programme and any recent changes in social housing regulations. This knowledge will not only help you during interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the social housing sector, especially those who have experience working with main contractors. Attend relevant industry events or join online forums to build connections that could lead to valuable insights or referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully resolved tenant complaints or improved resident relations in past roles. Having these anecdotes ready will showcase your problem-solving skills and experience directly related to the job.
✨Tip Number 4
Research the company culture of the contractor you're applying to. Understanding their values and mission can help you tailor your approach and show how you align with their goals during any discussions or interviews.
We think you need these skills to ace Senior RLO
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Senior Resident Liaison Officer position. Tailor your application to highlight relevant experience in social housing and planned maintenance projects.
Highlight Relevant Experience: Make sure to emphasise your previous experience working with main contractors on similar projects. Include specific examples of how you've developed positive relationships with residents and resolved complaints efficiently.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for the role and your understanding of the challenges faced in social housing. Mention your experience with Decent Homes programmes and any relevant qualifications.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at CV-Library
✨Showcase Your Communication Skills
As a Senior Resident Liaison Officer, your ability to communicate effectively is crucial. Be prepared to demonstrate how you've successfully managed relationships with residents in the past, especially during challenging situations.
✨Highlight Relevant Experience
Make sure to discuss your previous experience working on social housing projects, particularly with main contractors. Share specific examples of how you contributed to successful outcomes in similar roles.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills. Prepare scenarios where you had to resolve tenant complaints or manage expectations during refurbishment works, and explain your approach and the results.
✨Demonstrate Team Leadership
Since you'll be guiding a team of RLOs, be ready to talk about your leadership style. Share experiences where you supported team members and collaborated with project managers to achieve project goals.
