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- Tasks: Lead and manage the Complaints and FOI team for Children & Adult Services.
- Company: Join Pertemps, a leader in staffing solutions with a commitment to employee growth.
- Benefits: Enjoy hybrid working, competitive pay, and a supportive work environment.
- Why this job: Make a real impact by managing sensitive complaints and improving services for the community.
- Qualifications: Experience in social care and middle management within a local authority is essential.
- Other info: This is a temporary assignment with a 35-hour work week, Monday to Friday.
The predicted salary is between 50000 - 70000 £ per year.
Senior Professional Complaints and Information Job Title: Senior Professional Complaints and Information – Children & Adult Services Location: Hybrid working, London Borough of Harrow, Forward Drive, HA3 8NT Employer: Pertemps Recruitment Partnership for London Borough of Harrow Contract Type: Temporary Assignment Hours of Work: 35 hours per week, Monday to Friday, 09:00 am – 5:00 pm Pay Rate: £28.29 – £30.14 PAYE per hour | £36.37 – £38.81 Umbrella per hour Overview: Pertemps is offering an exciting opportunity for a motivated Senior Professional Complaints and Information – Children & Adult Services to join the expanding team at the London Borough of Harrow. Main Responsibilities: Day-to-day supervision, work allocation, and training of the Complaints and FOI team. Management of the service across the Children and Adults divisions. Managing the most sensitive complaints on behalf of the senior management teams for the respective divisions. Responsibility for the day-to-day management of the External Investigating Officers (IO) and Independent Persons (IP) Pool for relevant statutory complaints. Ensuring the staff in Adults & Children’s Directorates comply with and implement the procedures in place for dealing with complaints, Councillor & MP enquiries, and FOI & DPA in line with Council and statutory requirements. Writing scrutiny reports and presenting to committees for both Children’s and Adults management teams. To support the People’s Directorate in the management of complaints and Freedom of Information for: Service user and public complaints Representations and mediation Enquiries from elected members and MPs Freedom of Information requests Data Protection Act requests Schools service level agreement Local Government Ombudsman Information Commissioners Office The role covers the statutory complaints requirements in respect of the: Care Act 2014 Local Authority Social Services and National Health Service Complaints (England) Regulations 2009 Children Act 1989 Children (Leaving Care) Act 2000 Care Standards Act 2000 Freedom of Information Act 2000 Data Protection Act 2018 Requirements: A sound knowledge of Adult and Children’s Social Care provision in an LA context and all relevant legislation. Evidence of working at a middle management level within an LA context. Considerable experience of dealing with the public and experience with senior figures in an organisation, in challenging situations and in a pressurised environment. Experience of working positively with politicians is beneficial. If you have the necessary skills and experience for this role, please click ‘apply’. About Us: Pertemps Recruitment Partnership has been a market leader in staffing solutions for nearly 60 years. We are an accredited ‘Investor in People’, reflecting our dedication to career progression and employee satisfaction. Data Protection: Your personal information will be shared with Cifas to prevent fraud and other improper conduct. For more details on how your information will be used and your data protection rights, visit Cifas. #J-18808-Ljbffr
Senior Professional Complaints and Information employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Professional Complaints and Information
✨Tip Number 1
Familiarize yourself with the specific legislation and regulations mentioned in the job description, such as the Care Act 2014 and the Freedom of Information Act 2000. This knowledge will not only help you understand the role better but also demonstrate your expertise during the interview.
✨Tip Number 2
Highlight any previous experience you have in managing complaints or working within a local authority context. Be prepared to discuss specific examples where you successfully handled sensitive situations or worked with senior management.
✨Tip Number 3
Showcase your ability to work under pressure and manage challenging situations. Think of instances where you effectively dealt with the public or senior figures, and be ready to share these stories during your conversation with us.
✨Tip Number 4
If you have experience working with politicians or in a politically sensitive environment, make sure to mention it. This can set you apart from other candidates and show that you are equipped to handle the complexities of the role.
We think you need these skills to ace Senior Professional Complaints and Information
Some tips for your application 🫡
Understand the Role: Make sure you thoroughly understand the responsibilities and requirements of the Senior Professional Complaints and Information position. Tailor your application to highlight your relevant experience in managing complaints and working within the social care sector.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in middle management within a local authority context. Provide specific examples of how you've handled sensitive complaints and worked with senior figures in challenging situations.
Demonstrate Knowledge of Legislation: Showcase your knowledge of relevant legislation such as the Care Act 2014 and the Freedom of Information Act 2000. This will demonstrate your understanding of the legal framework surrounding the role and your ability to navigate it effectively.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also conveys your passion for working in social care. Mention your ability to work positively with politicians and your commitment to improving services for children and adults.
How to prepare for a job interview at CV-Library
✨Understand the Legislation
Make sure you have a solid grasp of the relevant legislation, such as the Care Act 2014 and the Freedom of Information Act 2000. Being able to discuss these laws confidently will demonstrate your expertise in the field.
✨Showcase Your Management Experience
Prepare examples from your past roles that highlight your experience in middle management within a local authority context. Discuss how you've successfully supervised teams and managed sensitive complaints.
✨Prepare for Challenging Situations
Think of specific instances where you've dealt with challenging situations involving the public or senior figures. Be ready to explain how you handled these scenarios effectively and what the outcomes were.
✨Engage with Politicians
If you have experience working with politicians, be prepared to discuss it. Highlight any successful interactions or collaborations that showcase your ability to navigate complex political environments.
