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- Tasks: Support global users with IT issues and manage incidents and requests.
- Company: Join a leading global packaging organisation with a focus on excellence.
- Benefits: Enjoy hybrid working, a competitive salary, and 25 days holiday plus bank holidays.
- Why this job: Be part of a friendly team, drive improvements, and develop your career in IT.
- Qualifications: 4+ years in a Service Analyst role with skills in Microsoft environments and networking.
- Other info: Optional on-call work available after probation, with financial rewards.
A great opportunity joining a global packaging organisation at their centre of excellence. You'll be supporting users across the globe with a customer-centric approach.
The role:
- Change, incident and request management
- Collaborate with other service analysts to uphold agreed SLAs
- Support in quarterly reviews reporting on SLAs
- Make recommendations for continuous improvements to operational procedures
- Effectively manage and resolve technical escalations
- Server support, networking, backups and restores
- Fast resolution and fulfilment approach
- Site visits when required
Experience to succeed:
- Minimum of 4 years working in a Service Analyst role
- Active Directory, Windows 10, Intune, Office 365, GPO, SCCM
- Networking - WAN and LAN technologies
- Proficient in supporting a Microsoft environment - Windows Servers 10-19
- Scripting with PowerShell
- Worked in an ITIL driven, fast-paced environment
- Running Backups and Restores
- Strong people and communication skills
Benefits include:
- A salary up to £43,000
- Hybrid working - 2 days office, rest at home
- Pension contribution
- 25-days holiday plus bank holidays
- Progression and development opportunities
- Working in a friendly and inclusive team
- Optional on call after probation - financially remunerated
Sound good? Click apply now!
Senior IT Service Analyst employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Service Analyst
✨Tip Number 1
Familiarise yourself with ITIL principles, as this role requires working in an ITIL-driven environment. Brush up on your knowledge of change, incident, and request management processes to demonstrate your understanding during the interview.
✨Tip Number 2
Highlight your experience with Active Directory, Windows 10, and Office 365 in conversations. Be prepared to discuss specific scenarios where you've successfully managed technical escalations or resolved issues, showcasing your problem-solving skills.
✨Tip Number 3
Since the role involves collaboration with other service analysts, emphasise your teamwork and communication skills. Share examples of how you've worked effectively in a team to meet SLAs and improve operational procedures.
✨Tip Number 4
Be ready to discuss your experience with server support, networking, and scripting with PowerShell. Prepare to explain how you've used these skills to enhance service delivery and ensure fast resolution times in previous roles.
We think you need these skills to ace Senior IT Service Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT service analysis, particularly focusing on your skills with Active Directory, Windows 10, and Office 365. Use specific examples to demonstrate your expertise in incident management and technical escalations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer-centric approach and strong communication skills. Mention your experience in a fast-paced ITIL environment and how you can contribute to continuous improvements in operational procedures.
Highlight Relevant Skills: In your application, emphasise your proficiency in server support, networking technologies, and scripting with PowerShell. Make sure to mention any experience you have with backups and restores, as this is crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are key traits for a Senior IT Service Analyst.
How to prepare for a job interview at CV-Library
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Active Directory, Windows 10, Intune, and other relevant technologies. Highlight specific examples of how you've successfully managed incidents or changes in a Microsoft environment.
✨Demonstrate Customer-Centric Approach
Since the role focuses on supporting users globally, share instances where you went above and beyond to assist customers. Emphasise your communication skills and how you handle technical escalations effectively.
✨Familiarise Yourself with ITIL Practices
Understand the ITIL framework and be ready to discuss how you've applied its principles in your previous roles. This will show that you can thrive in a fast-paced, ITIL-driven environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare to walk through how you would handle specific incidents or requests, focusing on your approach to fast resolution and fulfilment.
