Senior Assessment Operations Coordinator

Location: Cambridge/Hybrid (2x a week in the office) Contract: Permanent/Full Time (35 hours per week) We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge. If you are innovative, customer focussed, a great team player and looking for a new and exciting challenge this could be the role for you. About the Senior Assessment Operations Coordinator role These are exciting times for Cambridge University Press & Assessment as we look to modernise our systems and strive to find creative and innovative ways to improve our products and services to customers. To enable us to meet the ever increasing demand for our services, we are seeking to appoint an experienced, enthusiastic and dynamic Senior Assessment Operations Coordinator, who will thrive in this changing environment and is motivated by delivering excellent customer service. This role, within the Cambridge English Qualifications team, encompasses a range of tasks and responsibilities. Reporting to a line manager, you will need to establish a high standard for the following activities: * Supervising teams in using systems to complete critical processes accurately and on time. * Planning for peak periods, sessions, and projects, and reviewing outcomes. * Recording, investigating, and mitigating risks and issues effectively. * Supporting direct reports with engagement, wellbeing, and performance through ongoing conversations. * Building strong working relationships across the organization and with external stakeholders to ensure successful exam delivery. * Leading bi-annual reviews of documentation to ensure comprehensive, compliant process flows and instructions. About you The successful candidate will be an instinctive collaborator, consistently demonstrate a high-attention to detail and be able to work effectively under pressure and to demanding deadlines. They will also have a passion for helping others to realise their potential, through empowerment, recognition of progress and mutual respect. Essential skills and experience: * A logical approach, strong attention to detail, and effective problem-solving skills. * Excellent spoken and written English, with strong communication and customer service experience. * Proven ability to follow documented processes, identify improvements, and implement changes. * Collaborative mindset, working effectively with colleagues locally or internationally under pressure. * Flexibility to adapt to change, prioritize tasks, and meet challenging deadlines while working independently Rewards and benefits We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including: * Group personal pension scheme * Discretionary annual bonus * Life assurance up to 4 x annual salary * Private medical and Permanent Health Insurance * Green travel schemes * 28 days annual leave plus bank holidays We also offer flexible and hybrid working options from day one. We will consider any work arrangements if you wish to work flexibly or require adjustments due to a disability. Ready to pursue your potential? Apply now. We review applications on an ongoing basis, with a closing date for all applications being 11 May 2025 and interviews are scheduled to take place on the week commencing 19 May 2025. Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry. Why join us Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration. Senior Assessment Operations Coordinator