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For Companies At a Glance
- Tasks: Manage key accounts and seek new business opportunities while ensuring excellent customer experiences.
- Company: Join a dynamic company focused on innovative brand promotion and client satisfaction.
- Benefits: Enjoy a supportive work environment with opportunities for professional growth and development.
- Why this job: Be part of a team that values creativity, communication, and building lasting relationships.
- Qualifications: Strong communication skills, negotiation abilities, and a customer-oriented mindset are essential.
- Other info: Opportunity to attend vendor training and stay updated with the latest technologies.
The predicted salary is between 36000 - 60000 £ per year.
The ideal candidate will be customer-oriented with a drive to achieve goals and maintain a great customer experience. You will be able to suggest forward-thinking ideas to promote our brand and work closely with clients to understand their needs. This individual will have excellent communication abilities and negotiation skills.
Day to Day Responsibility:
- Manage and maintain key accounts
- Pro-actively seek new business opportunities through prospecting and managing leads
- Ensure you meet and exceed agreed performance objectives & KPI’s
- Maximize sales by continually growing opportunities with upsell & cross selling skills
- Update your sales pipeline every week
- Manage all customer back orders and resources
- Ensure you manage your CRM activities correctly
- Ensure all customers are provided with accurate proposals, collateral, and other information as required
- To abide by company processes and procedures
- Build quality relationships with customers via email/telephone account management
- Providing support to the Finance Manager where needed
- To manage and look after any assigned company assets
- To help with company improvements when/where possible
- Attend vendor training and keep up to date with technologies
- Report all positive calls to the Training and Development Director for training purposes
Key Behaviors:
- Ability to grow and maintain key relationships
- Capable of persuading customers/prospects
- Ability to work as part of a team
- Have resilience with an excellent professional telephone manner
- Calm and confident demeanor
- Superb attention to detail
Senior Account Manager employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager
✨Tip Number 1
Familiarise yourself with our brand and the specific needs of our clients. Understanding our products and services inside out will help you suggest innovative ideas that resonate with potential customers.
✨Tip Number 2
Practice your communication and negotiation skills. Role-playing scenarios with friends or colleagues can help you become more confident in handling customer interactions and closing deals.
✨Tip Number 3
Network within the industry to uncover new business opportunities. Attend relevant events or join online forums where you can connect with potential clients and learn about their needs.
✨Tip Number 4
Stay organised and proactive in managing your sales pipeline. Regularly updating your leads and following up on prospects will demonstrate your commitment to achieving performance objectives.
We think you need these skills to ace Senior Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer-oriented experience and showcases your ability to achieve goals. Include specific examples of how you've maintained great customer experiences in previous roles.
Craft a Compelling Cover Letter: In your cover letter, emphasise your communication and negotiation skills. Mention any forward-thinking ideas you have that could promote the company's brand and how you can contribute to their success.
Showcase Relevant Achievements: When detailing your work history, focus on achievements related to managing key accounts, exceeding performance objectives, and maximising sales through upselling and cross-selling. Use quantifiable results where possible.
Demonstrate Relationship-Building Skills: In your application, provide examples of how you've built quality relationships with customers. Highlight your ability to manage customer communications effectively, whether via email or telephone.
How to prepare for a job interview at CV-Library
✨Showcase Your Customer Orientation
Make sure to highlight your experience in managing key accounts and maintaining customer relationships. Share specific examples of how you've gone above and beyond to ensure a great customer experience.
✨Demonstrate Your Communication Skills
Prepare to discuss how you effectively communicate with clients and team members. Use examples that showcase your negotiation skills and ability to persuade customers, as these are crucial for the role.
✨Be Ready to Discuss Performance Metrics
Familiarise yourself with common KPIs in account management. Be prepared to talk about how you've met or exceeded performance objectives in previous roles, and how you plan to do the same here.
✨Emphasise Your Problem-Solving Abilities
Think of instances where you've identified new business opportunities or improved processes. Discuss how you can contribute to company improvements and adapt to challenges, showing your proactive approach.
