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- Tasks: Ensure safety and security at Highcross Shopping Centre while providing top-notch customer service.
- Company: Join a leading security solutions provider serving various sectors across the UK.
- Benefits: Enjoy a flexible shift pattern with 4 days on, 4 days off and competitive pay.
- Why this job: Be part of a dynamic team that values customer interaction and community safety.
- Qualifications: Must have a valid SIA Door Supervisors Licence and be computer literate.
- Other info: Ideal for those who thrive in fast-paced environments and enjoy engaging with people.
Our client is a leading company in providing security solutions for various industry sectors throughout the UK. We have been asked to support the recruitment of a Security Officer for a retail site, Highcross Shopping Centre, Leicester.
The Role: This Security role is highly focused on Customer Service as well as Security. You will be responsible for following all client, site and company policies and procedures to ensure the safety and security of the Centre. The post is customer facing and front line and therefore requires the relevant license to fulfil the role.
Responsible for:
- Regular patrols of the Centre and Car Parks
- Emergencies and evacuations are managed effectively, acting as a point of contact for tenants and emergency services
- Ensure that the daily occurrence book is completed with all incidents
- Ensure all identified hazards, risks and or maintenance issues are immediately escalated to line management
- Contractors arriving on site adhere fully to all requirements in line with H&S
- Liaise with local police, residents, authorities and neighbouring businesses to ensure the most effective security measures are adopted
- Provide an excellent level of customer service
- Investigate and resolve customer complaints
Skills, knowledge and experience:
- Must hold a valid SIA Door Supervisors Licence
- Must be computer literate
- Previous experience of dealing with authorities, clients and senior management
- Able to work in a fast paced environment
- Able to work shifts of 12 hours
Hours: 4 Days on, 4 Days off, shift pattern with hours alternating with week 1, 7am - 4pm, followed by 12 noon - 10pm the following week.
Apply Now
Security Officer employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Officer
✨Tip Number 1
Familiarise yourself with the specific security protocols and customer service expectations at retail sites. Understanding the unique challenges of a shopping centre environment will help you stand out during interviews.
✨Tip Number 2
Network with current or former security officers in similar roles. They can provide insights into the day-to-day responsibilities and may even offer tips on how to impress during your interview.
✨Tip Number 3
Prepare for situational questions that assess your problem-solving skills and customer service abilities. Think of examples from your past experiences where you successfully managed emergencies or resolved conflicts.
✨Tip Number 4
Showcase your knowledge of health and safety regulations relevant to the role. Being able to discuss these confidently will demonstrate your commitment to maintaining a safe environment for both customers and staff.
We think you need these skills to ace Security Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Security Officer position. Tailor your application to highlight your relevant experience in customer service and security.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles that involved security, customer service, or working with authorities. Mention specific examples where you successfully managed emergencies or resolved customer complaints.
Showcase Your Qualifications: Make sure to mention your valid SIA Door Supervisors Licence prominently in your application. If you have additional certifications or training related to security or health and safety, include those as well.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also demonstrates your passion for providing excellent customer service. Explain why you are interested in this role at Highcross Shopping Centre and how you can contribute to their security team.
How to prepare for a job interview at CV-Library
✨Showcase Your Customer Service Skills
Since this role is highly focused on customer service, be prepared to discuss your previous experiences in providing excellent customer service. Share specific examples of how you've handled difficult situations or complaints effectively.
✨Demonstrate Your Knowledge of Security Protocols
Familiarise yourself with common security protocols and procedures relevant to retail environments. Be ready to explain how you would handle emergencies or evacuations, as well as your understanding of health and safety regulations.
✨Highlight Your Communication Skills
As a Security Officer, you'll need to liaise with various stakeholders, including local police and tenants. Practice articulating your thoughts clearly and confidently, and consider discussing any past experiences where effective communication was key.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities in real-life situations. Think about potential challenges you might face in the role and how you would address them, demonstrating your quick thinking and adaptability.
