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For Companies At a Glance
- Tasks: Engage with customers, handle inquiries, and boost sales in a dynamic team environment.
- Company: Join a well-established company in Mansfield known for its supportive culture and growth opportunities.
- Benefits: Enjoy competitive pay, flexible hours, and the chance to work overtime on Saturdays.
- Why this job: Be part of a vibrant team that values customer satisfaction and encourages innovative ideas.
- Qualifications: Previous sales or customer service experience is preferred; a positive attitude is essential.
- Other info: Full-time position with a salary range of £27,750 to £30,750 per year.
Inspire Resourcing are recruiting for a fantastic client in the Mansfield area who are looking to expand their team with a Sales/Customer Service Advisor. This is a fantastic opportunity for a Sales/Customer Service Advisor to join an established team and would suit an individual with previous Sales or Customer Service experience.
Key Responsibilities:
- Answering the telephone to customers and dealing with their enquiries and questions
- Dealing with customer returns and refunds, feeding back complaints to Line Manager
- Ensuring urgent orders are dispatched on time
- Coming up with ideas to improve sales in a proactive manner
- Increasing sales and monitoring those sales on a weekly basis
- Serving customers over the Counter
- Answering queries and questions
- Ensuring priorities are dealt with in the required order and being flexible when they change
- Improving customer experience and satisfaction whenever possible
- Display a confident telephone manner
Requirements & Qualifications:
- Must be willing to work one in two Saturdays on overtime
- Confident face-to-face with customers
- Confident over the phone
- You will be confident in your knowledge and ability to upsell products and services
- Be positive, with a can-do attitude
Job Type: Full-time
Pay: £27,750.00-£30,750.00 per year
Sales Advisor / Customer Service Advisor employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor / Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company's products and services. This will not only help you answer customer queries more effectively but also enable you to upsell confidently during your interactions.
✨Tip Number 2
Practice your telephone manner by role-playing with a friend or family member. Being confident and clear over the phone is crucial for this role, so the more you practice, the better you'll perform.
✨Tip Number 3
Think of some proactive sales ideas that could benefit the company. Showing initiative and creativity in improving sales can set you apart from other candidates during the interview process.
✨Tip Number 4
Be prepared to discuss your previous customer service experiences. Highlight specific situations where you improved customer satisfaction or handled difficult inquiries, as this will demonstrate your capability for the role.
We think you need these skills to ace Sales Advisor / Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and customer service. Use specific examples that demonstrate your ability to handle customer enquiries, manage returns, and upsell products.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention your previous experience and how it aligns with the responsibilities listed in the job description, such as improving customer satisfaction and handling urgent orders.
Showcase Your Communication Skills: Since the role requires confident communication over the phone and face-to-face, emphasise your strong communication skills in both your CV and cover letter. Provide examples of how you've successfully interacted with customers in the past.
Highlight Your Problem-Solving Abilities: The job involves dealing with complaints and finding ways to improve sales. Include instances where you've effectively resolved customer issues or contributed ideas that led to increased sales or improved customer experiences.
How to prepare for a job interview at CV-Library
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you successfully handled customer inquiries or complaints. Highlight how you improved customer satisfaction and resolved issues effectively.
✨Demonstrate Sales Acumen
Be ready to discuss your experience with upselling and increasing sales. Share specific instances where you contributed to sales growth and how you approached these situations.
✨Exhibit a Positive Attitude
During the interview, maintain a positive and enthusiastic demeanour. Employers are looking for candidates who can bring a 'can do' attitude to their team, so let your personality shine through.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing exercises that simulate customer interactions. Practice responding to common customer queries and complaints to demonstrate your confidence and problem-solving skills.
