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- Tasks: Provide top-notch customer service via phone, chat, and email while processing orders.
- Company: Join a growing client in Chelmsford with a friendly team atmosphere.
- Benefits: Enjoy free onsite parking, bonus incentives, and office snacks!
- Why this job: Perfect for those who thrive in busy environments and love helping customers.
- Qualifications: Must have customer service experience and excellent communication skills.
- Other info: Driving is essential due to the office location; hours are Monday to Friday.
Customer Service Admin
Location: Chelmsford (must drive due to location)
Salary: £25 - £27k
Position: Monday 8 - 5:30pm, Tuesday - Friday 8:30 - 5:30pm (1 hour lunch)
Benefits: Free onsite Parking, Bonus Incentive, Snacks provided in office + more
Note: You MUST be able to drive due to office location!
Adecco Chelmsford are excited to be working alongside a growing client based close to Chelmsford. We are looking to recruit an experienced customer services executive to join their small and friendly team!
Looking for someone with a high standard of written and spoken English, you’ll be outstanding on the phone and able to quickly get to grips with the products and business. Previous experience working in a Customer Service environment is essential. You will need to have good attention to detail, be organised, computer literate and able to work effectively as part of a team. This role will suit a calm and patient individual who has a positive and enthusiastic approach to their work, who thrives off working in a busy environment.
Job Responsibilities:
- Ensure a high level of customer service by telephone, live chat, and email.
- Advising customers on a range of products.
- Processing orders over the phone.
- Resolving delivery issues and tactfully dealing with occasional complaints.
- General administrative tasks.
- Continually develop and increase product knowledge.
Personal Skills:
- Able to work on own initiative and as part of a team.
- Experience in complaint handling.
- Confident.
- Positive, can-do attitude.
Sales Administrator employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Administrator
✨Tip Number 1
Familiarise yourself with the company's products and services before your interview. This will not only help you answer questions confidently but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your phone communication skills. Since the role requires a high level of customer service over the phone, consider role-playing scenarios with a friend to enhance your confidence and clarity.
✨Tip Number 3
Showcase your organisational skills by preparing a list of questions to ask during the interview. This not only shows your enthusiasm but also helps you gather important information about the team and company culture.
✨Tip Number 4
Highlight your experience in handling complaints effectively. Be ready to share specific examples from your past roles that illustrate your calm and patient approach to resolving customer issues.
We think you need these skills to ace Sales Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise your ability to handle complaints, your attention to detail, and any previous roles that required strong communication skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've provided excellent customer service in the past and how you can contribute to their team.
Highlight Relevant Skills: In your application, clearly outline your skills that match the job description, such as being organised, computer literate, and having a positive attitude. Use bullet points for clarity.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A high standard of written English is essential for this role, so make sure your application reflects that.
How to prepare for a job interview at CV-Library
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service during the interview. Be prepared to discuss specific examples of how you've handled customer inquiries, resolved complaints, and provided exceptional service.
✨Demonstrate Product Knowledge
Research the company's products before the interview. Being able to discuss their offerings confidently will show that you're proactive and genuinely interested in the role.
✨Exhibit Strong Communication Skills
Since the role requires excellent written and spoken English, practice articulating your thoughts clearly. You might even want to prepare answers to common interview questions to ensure you communicate effectively.
✨Emphasise Teamwork and Initiative
Be ready to share examples of how you've successfully worked as part of a team, as well as instances where you've taken the initiative. This will demonstrate your ability to thrive in a busy environment while contributing positively to the team.
