Reservations Supervisor - Tour Operator

Amazing opportunity for a Reservations Supervisor you will be working for a Worldwide Tour Operator offering a first-class service for a luxury brand. As a Reservations Supervisor you must have an excellent telephone manner, be computer literate with the Amadeus system and good sales and customer service skills. Key Duties: * Handling incoming calls on all existing bookings – B2B & B2C * Maintaining phone system extensions and call centre set ups – making sure everyone's mobile apps are logged in and working correctly. * Monitoring the webchat functionality and usage / conversions on queries. * Daily reviews with Admin to monitor confirmations/ chasers and booking cancellations overview. * Working with Operations and Commercial Director and the team on incoming emails to Customer Services responses and quotes * Checking PNR's, Flight Updates & Queues are actioned promptly by the Flight team and Res agents * Create a Retention centric sales environment * Develop a team progress and training system based on Balance Scorecard achievements * Post Covid Team initiation and team build Skills Required: * Experience in using Amadeus * To offer expert knowledge and advice on destinations * Persuasive and confident individual who can adapt to differing circumstances and is comfortable selling a luxury brand. * Developing excellent time management skills with the team * Up selling to maximise revenue on bookings * To efficiently perform all administrative duties associated with the role * Responsible for the selling of tailor-made holidays to worldwide destinations and to support the reservation team when advice is needed to secure a booking * Driven to achieve Company targets The Package: * Salary: from £26,000 – £31,000 * Plus, Target personal and group achievement Commission Interested: * Please click to 'APPLY@ * Or contact email (url removed)