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- Tasks: Lead the reception team to create memorable guest experiences at our award-winning hotel.
- Company: Join a prestigious hotel set in a stunning 500-acre estate near Broadway.
- Benefits: Enjoy competitive pay, service charge bonuses, and opportunities for personal growth.
- Why this job: Be part of a supportive team in a beautiful setting, enhancing your hospitality skills.
- Qualifications: Experience in luxury hotels, strong leadership, and excellent organisational skills required.
- Other info: Driving is essential due to the rural location; flexible shifts include weekends.
We are looking for a Reception Supervisor to join a fantastic Front of House team at an award-winning hotel. The 500-acre estate, set on a beautiful hillside just above Broadway, is the perfect place for personal and professional development.
The Reception Supervisor will be responsible for ensuring the smooth operation of the hotel's reception. This includes meeting and greeting guests to ensure they have a high-quality and memorable experience with our reception team from start to finish. You will also oversee the day-to-day running of the department, ensuring that the 'behind-the-scenes' functions are impeccably organized to support our award-winning hotel.
This role is based on a 40-hour per week contract, consisting of 8-hour shifts plus a 30-minute unpaid lunch break. You will typically work five days a week, which will usually include weekends.
The ideal candidate will have:
- Experience in a luxury hotel setting, specifically in a reception or reservations role
- Strong leadership skills to command respect and provide supportive and constructive supervision to the team
- A hands-on approach with a commitment to completing tasks to a high standard
- Organizational skills and efficiency to manage the workload effectively
- A team-oriented attitude, supporting colleagues to achieve great results
£13.50 per hour (approximately £28,080 per year), plus a service charge that ranges from £2,000 to £2,500 per year, bringing the total package to around £30,500 annually. Due to the rural location, you will need to drive.
Reception Supervisor employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Supervisor
✨Tip Number 1
Familiarise yourself with the hotel and its services before your interview. Knowing the ins and outs of the hotel will not only impress the hiring team but also help you demonstrate how you can enhance the guest experience.
✨Tip Number 2
Showcase your leadership skills during the interview by sharing specific examples from your past experiences. Discuss how you've successfully managed a team or resolved conflicts, as this will highlight your ability to lead the reception team effectively.
✨Tip Number 3
Emphasise your organisational skills by discussing how you prioritise tasks in a busy environment. Mention any tools or methods you use to keep everything running smoothly, as this is crucial for the role of Reception Supervisor.
✨Tip Number 4
Prepare to discuss your approach to teamwork and collaboration. Share examples of how you've supported colleagues in achieving goals, as this aligns with the hotel's emphasis on a team-oriented attitude.
We think you need these skills to ace Reception Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in luxury hotel settings, particularly in reception or reservations roles. Emphasise any leadership skills and your ability to manage a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing high-quality guest experiences. Mention specific examples of how you've successfully led a team or improved reception operations in previous roles.
Highlight Organisational Skills: In your application, demonstrate your organisational skills by providing examples of how you've managed workloads efficiently in past positions. This will show that you can handle the day-to-day running of the reception department.
Show Team Spirit: Convey your team-oriented attitude in your application. Share instances where you've supported colleagues to achieve great results, as this aligns with the hotel's values and expectations for the role.
How to prepare for a job interview at CV-Library
✨Showcase Your Leadership Skills
As a Reception Supervisor, demonstrating strong leadership is crucial. Be prepared to share examples of how you've successfully led a team in the past, highlighting your ability to motivate and support colleagues.
✨Emphasise Your Organisational Skills
The role requires impeccable organisation. Discuss specific strategies you use to manage workloads effectively, ensuring that both front-of-house and behind-the-scenes operations run smoothly.
✨Demonstrate a Guest-Centric Approach
Since the position involves meeting and greeting guests, it's important to convey your commitment to providing a high-quality experience. Share anecdotes that illustrate how you've gone above and beyond for guests in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-time situations. Think of scenarios where you had to handle difficult guests or resolve conflicts, and be ready to explain your thought process and actions.
