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For Companies At a Glance
- Tasks: Diagnose and repair plumbing issues while providing excellent customer service.
- Company: Join a family-run business in Sittingbourne with a strong community focus.
- Benefits: Enjoy travel expense reimbursement and a Monday to Friday work schedule.
- Why this job: Be part of a supportive team, solving real problems and making a difference.
- Qualifications: 5+ years of plumbing/heating experience, good communication skills, and a full driving licence required.
- Other info: Emergency call-outs may be needed; your own vehicle is essential.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking a Plumbing Customer Care Service Engineer to join a family run business in Sittingbourne. You will cover projects in London, Greater London and surrounding areas. You will work Monday to Friday - 8am to 4pm. Out of hours and weekends to be discussed. Please note, initially you will use your own vehicle and travel expenses would be paid.
Key Responsibilities:
- Diagnose and repair customer reported plumbing and heating problems.
- Attend emergency call outs as requested.
- Complete customer resolution reports.
- Assist with the commissioning activities and function tests at handover stages to Customer Care from projects team.
- Assist with Snagging as requested by the Project Engineers.
- Provide feedback to Project Managers regarding potential customer care issues.
Requirements:
- Ideally highly experienced Plumbing/Heating and/or Electrical Engineer - 5 years+ of mechanical experience required.
- The successful candidate would need to be well presented and have good communication skills, be able to use their own initiative and have good problem-solving skills.
- Full Driving License and own vehicle needed.
- NVQ2 or equivalent.
- Active Skill Card / CSCS Card.
Only suitable candidates will be directly contacted about this position, and we will not store or process the data of candidates in any way unless consent has been obtained.
Plumbing Engineer employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Plumbing Engineer
✨Tip Number 1
Make sure to highlight your hands-on experience in plumbing and heating during any informal conversations or networking events. This will help you stand out as a candidate who not only has the qualifications but also practical knowledge.
✨Tip Number 2
Familiarise yourself with common plumbing issues and solutions, as well as customer service best practices. Being able to discuss these topics confidently can demonstrate your expertise and problem-solving skills during interviews.
✨Tip Number 3
Network with professionals in the plumbing industry, especially those who work in customer care roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 4
Prepare to discuss your approach to emergency call-outs and how you handle high-pressure situations. Sharing specific examples from your past experiences can showcase your ability to remain calm and effective under pressure.
We think you need these skills to ace Plumbing Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in plumbing, heating, and electrical engineering. Emphasise any specific projects or roles that demonstrate your problem-solving skills and ability to work independently.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and explains why you are a good fit for the Plumbing Customer Care Service Engineer role. Mention your experience with customer service and how you handle emergency situations.
Highlight Relevant Qualifications: Clearly list your qualifications such as NVQ2 or equivalent, and ensure you mention your active Skill Card or CSCS Card. This will show that you meet the necessary requirements for the position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at CV-Library
✨Showcase Your Experience
Make sure to highlight your 5+ years of mechanical experience during the interview. Be prepared to discuss specific plumbing and heating problems you've diagnosed and repaired, as this will demonstrate your expertise and suitability for the role.
✨Demonstrate Problem-Solving Skills
Since the job involves diagnosing issues and providing solutions, be ready to share examples of challenging situations you've faced in the past. Explain how you approached these problems and the outcomes, showcasing your initiative and critical thinking.
✨Communicate Effectively
Good communication skills are essential for this role. Practice articulating your thoughts clearly and concisely. You might also want to prepare for questions about how you would handle customer interactions, especially in emergency situations.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the company culture, team dynamics, or specific projects. This shows your interest in the role and helps you assess if it's the right fit for you.
